Job Description
Location: New Orleans, LA
Reports To: Front Desk Manager,
Job Type: Full-time
Summary
The Front Desk Agent is often the first point of contact for guests or clients. You'll manage check-ins and check-outs (if hospitality), answer inquiries, handle reservations, and support guest satisfaction by providing courteous, prompt, and helpful service.
Key Duties & Responsibilities
Greet and welcome guests/visitors in a professional and friendly manner
Manage reservations: online, phone, and walk-in; confirm, modify or cancel as necessary
Respond to guest inquiries, concerns or complaints; escalate as needed
Provide information about local attractions, transportation, hotel/office services
Maintain records, complete logs/reports, ensure front desk area is well kept and presentable
Coordinate with housekeeping, maintenance and other departments to ensure rooms or facilities are ready and in good condition
Follow safety, security, and cash handling procedures
Qualifications:
Qualifications
High school diploma or equivalent; further education in hospitality or related fields is a plus
Excellent interpersonal and communication skills; professional appearance and demeanor
Ability to multitask, stay organized, and manage time effectively
Strong problem-solving skills; ability to remain calm under pressure or during peak periods
Basic computer skills; experience with reservation / property management systems helpful
Additional Information
Benefits
Competitive salary: $60,000 – $65,000 annually.
Professional development and growth opportunities.
Collaborative and supportive work environment.
Opportunity to develop key communication and organizational skills.
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