Benefits/Perks
- Flexible Scheduling
- Competitive Compensation
Job Summary
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities:
- Monitor the maintain knowledge of hotel operations and activities
- Take reservations and answer questions via phone, email, and in-person
- Build rapport with guests and identify their needs through friendly conversation and open-ended questions
- Describe the features and amenities of guest rooms
- Ensure compliance with health and quality standards
Qualifications:
- Friendly and outgoing personality
- Familiarity with hospitality industry standards
- Proficient in English; knowledge of other languages is a plus
- Computer literacy
- Able to resolve issues with a customer-focused orientation
- Able to lift 30 pounds
About BWH Hotels
BWH Hotels is a leading global hospitality enterprise comprised of three hotel companies including WorldHotels, Best Western® Hotels & Resorts and SureStay Hotels®. The global enterprise boasts approximately 4,300 hotels in over 100 countries and territories worldwide. With 19 unique brands across every chain scale segment, from economy to luxury, BWH Hotels suits the needs of developers and guests in every market as each brand offers its own personality and style.
The company’s diverse portfolio of brands includes Best Western®, Best Western Plus®, Best Western Premier®, Vb®, GL®, Aiden®, Sadie®, BW Premier Collection®, BW Signature Collection®, @HOME by Best WesternSM, and Executive Residency by Best Western®. WorldHotels® Luxury, WorldHotels® Elite, WorldHotels® Distinctive, and WorldHotels® Crafted brands are also offered. Completing its portfolio, Best Western offers SureStay®, SureStay Plus®, SureStay Collection®, and SureStay Studio®.
At the heart of each of these brands is the caring spirit shared by hoteliers and their hotel teams across the globe. They are united by their deep commitment to delivering exceptional experiences and exceeding guest expectations with every stay.