Front Desk Agent

About Yurbban Hospitality Group

At Yurbban, we don't just offer accommodation, we create moments worth remembering. We are a hotel group with soul, where hospitality, sustainability, and authenticity go hand in hand. We are driven by the desire to surprise, to do things right, and to enjoy the process along the way.

Our Essence
WOW, CONSCIOUS, HONEST, PASSION, and TEAM are much more than just words: we love to innovate, we care for people and the planet, we act with transparency, we give 100% in every challenge, and above all, we work together to achieve it.

Why Join Us
Being part of Yurbban means growing in an environment where ideas matter and good vibes are part of our DNA. We operate hotels and restaurants in Barcelona, Madrid, Seville, San Sebastián, Miami, Chía, and Bogotá, with a clear purpose: to make every experience unique.

Responsibilities:

As a Front Desk Agent (part time), you will play a crucial role in creating a welcoming and seamless guest experience from arrival to departure. Your main responsibilities include:

• Welcome and assist guests throughout their stay, ensuring a warm, professional, and seamless experience from check-in to check-out.
• Manage Front Office operations, including check-in, check-out, guest care, cashier procedures, access support, and general assistance, always following Yurbban standards and procedures.
• Respond promptly to guest inquiries through messaging platforms, phone, and email, providing support with reservations, access codes, payments, digital tools, and general questions.
• Monitor system alerts, surveillance equipment, alarms, and access control systems, taking appropriate action to ensure guest safety, property functionality, and operational continuity.
• Provide remote and on-site support when required, including guest assistance, basic troubleshooting, emergency response, and coordination with internal teams or external vendors.
• Escalate technical, operational, or security-related issues to the appropriate departments, collaborating closely with Operations, Maintenance, and other teams.
• Keep accurate records of guest interactions, incidents, actions taken, and resolutions, while identifying recurring issues or trends for improvement.
• Organize and prioritize multiple requests or conversations simultaneously, ensuring urgent matters are handled efficiently and professionally.
• Assist employees, visitors, and guests when needed, ensuring access control, safety, and support across the property.

Requirements:

• Strong customer service skills with a guest-first mindset.
• Excellent communication skills, both verbal and written; multilingual abilities are a plus.
• Familiarity with front desk operations and phone systems.
• The ability to work flexible hours, including nights and weekends.
• A positive attitude, strong work ethic, and a team-oriented mindset.
• Availability to work 8-hour shifts (morning, evening, and night shifts available), including weekends and holidays.

Schedule: This position requires fully availability during mornings and afternoons, shift of 10 hours could be arranged between 10:00 am to 10:00 pm 3 times a week, weekends required.

Work Location: Miami South Beach, FL.

Physical Demands: Prolonged periods of being stand and lifting 15 pounds or more

Work Authorization: Employee must be legally authorized to work in the United States.

FSLA Classification: Non-exempt

What We Offer:

• Salary according to position and experience
• Career growth opportunities within a fast-expanding group
• Continuous training through Yurbban Academy
• A workplace where professionalism and great atmosphere go hand in hand
• Quarterly afterworks and teambuilding activities
• Paid Time off, Holidays paid + your birthday off
• Discounts on all national and international stays for you, your family, and friends.
• Discounts on Wellness and GYMs
• Health and Retirement (Health, Vision, Dental, Alternative Care and retirement plans)

If you want to be part of an experience where every day is an opportunity to create unforgettable moments for our guests, apply now!

Join Yurbban Hospitality Group!