Front Desk Agent

Front Desk Agent

Salamander Middleburg | Middleburg, VA | Full-Time

Join Our Team

At Salamander Middleburg, hospitality is more than a job-it's a passion. As a Forbes Triple Five-Star resort, we seek service professionals who take pride in creating exceptional guest experiences, building meaningful relationships, and delivering personalized luxury service. If you are committed to excellence and thrive in a collaborative, guest-focused environment, we invite you to join our award-winning team.

Nestled in the rolling hills of Virginia's wine and equestrian country, Salamander Middleburg is recognized for its exceptional service, luxury accommodations, and commitment to developing hospitality professionals.

Position Summary

The Front Desk Agent is responsible for creating exceptional first and last impressions for our guests while delivering Forbes Five-Star service standards. This role serves as the primary point of contact for guests throughout their stay, managing check-ins, check-outs, guest requests, and service recovery opportunities with professionalism and attention to detail.

The ideal candidate is passionate about hospitality, enjoys interacting with guests, and thrives in a fast-paced luxury resort environment.

Key Responsibilities

• Welcome and assist guests with a warm, professional, and personalized approach.
• Process guest check-ins and check-outs accurately and efficiently.
• Respond promptly to guest inquiries, requests, and service needs.
• Assist with room changes, billing inquiries, late departures, and special accommodations.
• Promote and enroll guests in the resort's guest loyalty program.
• Provide information regarding resort amenities, dining options, spa services, local attractions, and activities.
• Handle cash, credit card transactions, and guest folios accurately.
• Maintain guest records, activity logs, and follow-up communications.
• Resolve guest concerns professionally and escalate issues when appropriate.
• Collaborate with housekeeping, reservations, concierge, bell services, and other departments to ensure a seamless guest experience.
• Uphold Forbes Five-Star service standards in every guest interaction.

Qualifications

• Previous hospitality, hotel, front desk, guest service, or customer service experience preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Computer proficiency and ability to learn hotel management systems.
• Professional appearance and positive attitude.
• Ability to multitask and remain organized in a fast-paced environment.
• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Flexible schedule, including evenings, weekends, and holidays.

Why Salamander?

• Competitive Pay
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off & Company-Paid Holidays
• Complimentary Employee Meals
• Complimentary Uniforms
• Employee Discounts on Rooms, Spa, Dining, Retail, and Resort Amenities
• Discounted Stays at Salamander Collection Properties
• Career Development & Advancement Opportunities
• Work at one of the nation's premier Forbes Triple Five-Star luxury resorts

Launch Your Hospitality Career

Join a team recognized for excellence in luxury hospitality and become part of a culture dedicated to creating unforgettable guest experiences. Whether you are building your hospitality career or bringing previous guest service experience, Salamander Middleburg offers an exceptional opportunity for growth and development.

Apply today and become part of the Salamander Middleburg team.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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