Front Desk Agent

Front Desk Agent

The Standard Hotel

East Village, 25 Cooper Sq

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Tags: Featured No exp needed Retail

Min. base wage: $21.00/hr Retail

Est. base annual: $41,496

Est. base weekly: $798/wk

Est. base monthly: $3,458/mth

Benefits: Health Insurance Dental Insurance PTO 401K

Est. total taxes and net pay (approximations only - see below for calculation details)

Gross Annual Salary: $41,496

Federal Income Tax: -$3,220

State Income Tax: -$1,645

Social Security Tax: -$2,573

Medicare Tax: -$602

Total Taxes: -$8,040

Net Annual Pay: $33,456

Est. base wage (post-taxes): $16.93/hr

Est. base weekly (post-taxes): $643/wk

Est. base monthly (post-taxes): $2,788/mth

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Our mission is to create experiences by embracing and empowering a diverse collective of team members, collaborators, and guests, who chose to call The Standard home.

Job description:

Welcome guests in a friendly, prompt and professional manner. Collect and provide comprehensive information and coordinate guest requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest. Handle reservations and obtain/issue tickets where applicable. Provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc. Respond appropriately to guest concerns or complaints in a timely manner. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Be aware and prepare for all in-house group meetings and VIP arrivals. Coordinate weekly tasting for Front office staff with donuts, cupcakes, or other sweet treats. Perform other duties as assigned such as assisting the bell stand, providing luggage and assistance, and ensuring lobby and concierge area's appearance, reflect highly on the hotel and company. Assist Front Desk staff as needed with guest registration, telephone calls, etc. Communicates important information with the previous and next shift. Promote team work and quality service through daily communications and coordination with other departments. Maintains a courteous and professional manner at all times. Has thorough knowledge of hotel property and services. Ensures privacy and confidentiality for all hotel guests.

Qualifications: High School Diploma

Location: The Standard Hotel is hiring for a Front Desk Agent Position in East Village, New York City. Base pay starts at $21/hr. #TransparentPay #TransparentSalaries #NYCJobs #SalaryTransparency