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Front Desk Agent

Hilton Hotels

Newark, DE

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JOB DETAILS
SKILLS
Bookkeeping, Communication Skills, Credit Cards, Customer Support/Service, High School Diploma, Hotel Industry, Housekeeping/Cleaning, Interpersonal Skills, Microsoft Office, Organizational Skills, Record Keeping, Resolve Customer Issues, Telephone Skills, Time Management
LOCATION
Newark, DE
POSTED
Today
Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Communicate with housekeeping to make sure guest rooms are ready
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Bookkeeping: keep accurate records of all hotel guest account information
• Handle customer complaints as necessary

Qualifications

• Well-versed in taking telephone calls and handling stressful situations
• High school graduate, GED recipient, or equivalent
• Exhibits working knowledge of Microsoft Office and reservation management systems
• 1+ year of hotel industry experience or related job preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

About the Company

H

Hilton Hotels

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