Front Desk Night Auditor Job Duties:
- Checks front office accounting records for accuracy and compiles information for the hotel's financial records.
- Tracks room revenues, occupancy percentages, and other front office operating statistics.
- Prepares summary of cash, check and credit card activities, reflecting the hotel's financial performance for the day.
- Posts room charges and room taxes to guest accounts. Process guest charge vouchers and credit card vouchers.
- Verifies all account postings and balances.
- Summarizes results of operations and prepares reports for management.
- Performs duties of the Front Desk Agent.
- The program Choice Advantage is very user friendly and simplifies the processing of all reports.
- Possesses a working knowledge of the reservations department. Take same day reservations and future reservations when necessary and knows cancellation procedures.
- Knows room locations, types of rooms available, and room rates.
- Registers arriving guests and assigns rooms.
- Reports any unusual occurrences or requests to their manager.
- Manages and resolves all guest complaints in a professional and courteous manner.
- Processes guest check-outs and handles monetary transactions.
- Maintains customers' privacy.
- Maintains a high level of professional appearance and demeanor.
- Communicates all pertinent information to other colleagues and department heads.
- Responsible for maintaining neat and orderly workspace.
- Performs other duties as assigned.
Required Skills & Experience: Front Desk Agent Qualifications:
- High school diploma or equivalent.
- Previous hotel-related experience preferred or equivalent customer service experience.
- Excellent interpersonal skills and a warm demeanor.
- Ability to communicate with public, hotel staff, and management in a professional manner.
- Knowledge of surrounding areas and local events.
- Ability to understand and adhere to proper payment methods.
- Able to properly secure guest information.
- Ability to learn safety, emergency, and accident prevention policies and procedures.
- Skilled in the use of front office equipment.
- Knowledge of proper telephone etiquette.
- Ability to work a flexible schedule, including weekend, holidays, and overnight.
Experience with HOTEL KEY is a plus.