Communication Skills, Computer Skills, Credit Cards, Interpersonal Skills, Outbound Marketing, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Shipping/Receiving, Telephone Skills
Assist guests during check-in and check-out, ensuring a positive experience by greeting them warmly, providing accurate information, and handling reservations and payments efficiently.
- Perform registration, verify credit cards, and code electronic keys while promoting hotel marketing programs.
- Answer phones promptly, relay messages, and handle mail and packages for guests.
- Resolve guest complaints through effective communication and problem-solving, maintaining calm during emergencies.
- Maintain accurate account records, process payments, and close guest accounts at departure.
- Build effective relationships with guests and team members, demonstrating strong communication and patience skills.
Qualifications include hotel experience, computer proficiency, and excellent interpersonal skills. The role offers a salary of $21.50, with benefits such as health coverage, retirement plans, and discounts. The employer values diversity, promotes inclusivity, and encourages all qualified candidates, including military applicants, to apply.