Front Desk Agent

Marriott International Inc

Orlando, FL

JOB DETAILS
SALARY
$16.50–$17 Per Hour
SKILLS
Communication Skills, Compensation and Benefits, Computer Systems, Employee Terminations, Fast Food, Financial Transactions, Lift/Move 50 Pounds, Loan Structuring, Multitasking, Policy Development, Procedure Development, Reporting Skills, Shipping/Receiving, Substance Abuse, Two Way Radio, Willing to Travel, Writing Skills
LOCATION
Orlando, FL
POSTED
5 days ago

Additional Information: This hotel is owned and operated by an independent franchisee, Turnberry. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

About the Courtyard by Marriott Orlando Downtown

The Courtyard Orlando Downtown is an urban, energetic and inspire hotel with a metropolitan flare. Located in the heart of The City Beautiful, North Quarter/Downtown Orlando business district, provides the ideal accommodation for business and leisure travelers. The 6 story, 200 guestroom property has 3400 square feet of flexible meeting and an on-site Restaurant Bistro, featuring American cuisine and Starbucks beverages. Minutes away to downtown business, cultural and social venues such as Camping World, Amway Center, Orlando Museum, and much more.

Owned and operated by Turnberry, the Courtyard by Marriott Orlando Downtown is located at 730 N. Magnolia Avenue, Orlando, FL. To learn more, visit the official Courtyard by Marriott Orlando Downtown website at www.marriott.com/mcoma or follow the hotel on social media via Facebook, Instagram and Twitter.

We're proud to share that Turnberry Select Service Hotels is officially Great Place to Work Certified. This recognition is a direct reflection of the culture our people have built together, one grounded in trust, collaboration, and shared success.

Thrive with our comprehensive Benefits Package-featuring Medical, Dental and Eye Care, 401K Plans, Short- and Long-Term Disability, International Travel Perks, Weekly Pay, Free-Parking, Team Member Recognition Events, Outings and much more! Most benefits are available after 30 days of fulltime employment.

Turnberry has a Substance Abuse Policy and is an Equal Opportunity Employer.

Examples of Duties (includes but is not limited to the following):

  • Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service.

  • Check guests in and out of the hotel in accordance with procedures; make change, and post charges to guest accounts following steps of service.

  • Handle cash and credit transactions, count bank at the beginning and end of shift, complete designated reports, resolve any discrepancies, drop off receipts and secure bank.

  • Accept, change and cancel hotel reservations

  • Use computer system for most functions, select and block rooms for arriving guests, prepare daily reports

  • Handle hotel emergency situations following emergency guidelines

Qualifications and Requirements

  • 1+ Year of prior Hotel or Hotel Front Desk Experience Required

  • 1 + Year of Marriott FOSSE Experience Required

  • Flexible schedule availability, required to workday, night and overnight shifts, including weekends and holidays

  • Ability to multitask and handle stress in busy periods

  • The employee is required to stand, walk, for prolong periods of time

  • Ability to frequently lift and/or move up to 50 lbs, to handle guests packages or luggage

  • Must have good near and far vision, including ability read and interpret written instructions/directions

  • Must be able to communicate effectively with guests and co-workers, communicate via 2-way radio

  • Ability to distinguish smells

  • Duties mainly performed indoors

  • Must be able to hear, moderate noise level

401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Pay: $16.50-$17 per hour

This company is an equal opportunity employer.

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About the Company

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Marriott International Inc

Marriott International is the largest global hospitality company with 30 hotel brands represented in over 6,000 properties in 122 countries and growing.

Whether you are a seasoned hospitality professional or just beginning your career, Marriott has endless opportunities for you to explore. To search all jobs or learn more about Marriott careers

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Hotels and Lodging
FOUNDED
1927
WEBSITE
https://www.marriott.com/