Front Desk Agent Overnight Shift

Comfort Suites Fredericksburg North

Fredericksburg, VA

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JOB DETAILS

SKILLS

Administrative Skills, Auditing, Communication Skills, Conflict Resolution, Customer Support/Service, Detail Oriented, Fast Food, High School Diploma, Hospitality and Tourism, Hotel Management, Housekeeping/Cleaning, Interpersonal Skills, Lift/Move 30 Pounds, Multilingual, Multitasking, Organizational Skills, Payment Processing, Problem Solving Skills, Safety/Work Safety, Team Player, Telephone Skills, Time Management

LOCATION

Fredericksburg, VA

POSTED

30+ days ago

Job Summary

We are looking for a dependable, motivated, and guest-focused Overnight Front Desk Agent to join our hotel team. This position plays a key role in creating a positive guest experience while ensuring the hotel operates smoothly, safely, and professionally throughout the overnight hours.

The ideal candidate is reliable, detail-oriented, professional under pressure, and able to work independently with minimal supervision. We are seeking someone with strong customer service skills, a positive attitude, and the ability to handle guest concerns calmly and efficiently.

Responsibilities include guest check-ins and check-outs, processing reservations and payments, completing nightly reports and audits, assisting guests with requests, monitoring hotel activity during overnight hours, and maintaining communication with housekeeping and management teams.

If you are someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in providing excellent hospitality, we would love to hear from you.

Responsibilities

Welcome guests with a friendly, professional, and positive attitude
Check guests in and out quickly and accurately
Handle reservations, cancellations, room changes, and payment processing
Answer incoming phone calls and assist guests with questions or concerns
Respond promptly and professionally to guest requests and complaints
Maintain knowledge of hotel policies, procedures, room types, and amenities
Perform nightly audit procedures and complete required reports accurately
Monitor hotel activity and ensure a safe, secure, and quiet environment overnight
Communicate effectively with housekeeping and management regarding room status, maintenance issues, and guest needs
Maintain cleanliness and organization of the front desk, lobby, and work areas
Assist with administrative duties, paperwork, and shift reports
Ensure all cash handling and payment transactions are completed accurately
Deliver outstanding customer service and create a welcoming experience for every guest
Follow all company safety, security, and service standards

Qualifications

Previous hotel, hospitality, customer service, or front desk experience preferred
Strong communication and interpersonal skills
Friendly, professional, and team-oriented attitude
Ability to multitask and stay organized in a fast-paced environment
Comfortable working independently during overnight hours
Strong problem-solving and conflict-resolution skills
Reliable transportation and excellent attendance required
Basic computer knowledge and ability to learn hotel management systems
Ability to remain calm and professional in difficult situations
Strong attention to detail and accuracy
Must be dependable, trustworthy, and self-motivated
Flexible schedule availability, including weekends and holidays
High school diploma or equivalent preferred
Ability to lift up to 30 pounds
Bilingual candidates are encouraged to apply

What We’re Looking For

We are looking for serious applicants who are dependable, professional, and ready to work. The ideal candidate understands the importance of guest service, works well under pressure, arrives on time, and takes pride in maintaining a professional environment.

This is a great opportunity for someone looking to grow within the hospitality industry while working in a supportive and team-oriented environment.

About the Company

Comfort Suites Fredericksburg North

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