Front Desk Agent Part-Time
Hampton Inn by Hilton East
- Harrisburg, PA
- 2 days ago
- $14–$15 Per Hour
- Part-time
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Skills
- Administrative Skillsunmatched
- Operational Supportunmatched
- Organizational Skillsunmatched
- Sales Supportunmatched
Description
Part-Time Hotel Operations & Sales Support
16–20 hours per week
We are looking for an organized, dependable person who is comfortable working directly with hotel guests while also handling computer-based and administrative tasks.
Job Responsibilities
Responsibilities:
*Check guests in/out and process payments
*Make, modify and cancel reservations
*Answer hotel phones and direct calls
*Respond to basic guest questions and requests
*Communicate guest issues to Housekeeping, Maintenance or Management
*Assist with basic guest service recovery
*Enter and update sales leads, accounts and contact information on spreadsheets and CSM program
*Create, track and maintain group files, rooming lists, cut off dates, deposits
other group requirements
*Send routine reminders and follow-up emails
*Prepare welcome letters, group information sheets, signage and prepare for bus arrivals
*Distribute group information to Front Desk and managers
Numbers & Facts
| Location | Harrisburg, PA |
| Job Type | Part-time |
| Salary | $14–$15 Per Hour |
| Company Size | 11 - 50 |
| Headquarters | Harrisburg, PA, US |
| Website | https://www.hilton.com/en/hotels/harpahx-hampton-harrisburg-east-hershey-area/ |
Qualifications
Skills/Qulifications
Strong general computer skills and comfortable using Microsoft 365, particularly Excel and Outlook
Comfortable with data entry, spreadsheets and online research
Able to identify priorities and complete tasks independently
Able to learn new computer systems quickly
Organized with strong attention to detail
Friendly and confident working directly with guests
Dependable, flexible and willing to step in where needed
Hours 16-20 Hours Monday thru Friday availability
Hotel experience is very helpful but not required. This is a support position and does not involve sales or cold calling.
About Company
