Anticipates and responds to guests in a friendly and positive manner.
Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests.
Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
Understands and follows the company guest service recovery program. Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities.
Follows company procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
Produces required volume of work by planning, organizing, and prioritizing work duties. Adheres to company general work rules, department procedures, and company policies.
Attends all required department and hotel meetings. Maintains a clean and safe work area in compliance with company, brand, local, state, and federal regulations.
Follows all company procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
Education: High school diploma or GED
CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include:
• Medical, dental, and vision insurance plans • Company-paid life insurance and short-term disability coverage • Company-paid long-term disability coverage for eligible employees • 401(k) plan with company match • Tuition reimbursement • Voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft) • Time-off • Scholarship program • Generous hotel discounts
For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.