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Front Desk Agent - Part Time

IHG Hotels & Resorts

Minneapolis, MN

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JOB DETAILS
SKILLS
Accounting, Administrative Skills, Communication Skills, Customer Relations, Detail Oriented, Follow Through, Genetics, High School Diploma, Hotel Management, Inventory Management, Office Management, Operations Processes, Organizational Skills, Property Management, Revenue Growth, Sales, Standard Operating Procedures (SOP), State Laws and Regulations, Systems Administration/Management, Team Player, Telephone Skills, Time Management
LOCATION
Minneapolis, MN
POSTED
Today
Position Overview:
The Crowne Plaza Minneapolis West is looking for a dedicated and customer focused Front Desk Agent. This person will provide quality service and hospitality in a clean, organized and well-maintained front desk/office center. Assist the Front Office Manager (FOM) to uphold our company standards and mission. AM/PM Shifts Available.

Essential Functions:
  • Provide superior hospitality and service to ensure an easy and satisfying guest reservation process.
  • Provide superior hospitality and service to ensurean easy and satisfying guest check-in and check-out process.
  • Maximize guest room revenues and guest satisfaction by providing efficient and courteous Front Desk Service.
Job Responsibilities:

Register and process guests promptly, upon their arrival, to ensure guest satisfaction.

Perform all guest accounting functions, according to established hotel operating procedures. Verify all guest and house accounts are complete and accurate.

Accept responsibility for accurately maintaining a cash bank.

Process checkouts in a timely and efficient manner.

Reconcile daily posting and transactions; submit a balanced deposit.

Complete deposit log with witness.

Demonstrate a working knowledge of all services and facilities of the hotel, as well as those of the local area, to effectively assist hotel guests.

Issue safe deposit boxes to guests, upon request, according to standard operating procedure.

Properly process guest messages, mail, packages, and confirm receipt by our guest.

Thoroughly understand and adhere to all established credit, check cashing, cash handling and inventory control policies and procedures. This is to minimize exposure to loss of revenue.Confirm all guests establish credit upon check-in.

Monitor guest accounts to verify adherence to hotel credit limits.

Utilize appropriate suggestive selling techniques.

Receive and process reservations accurately, to ensure guest satisfaction.

Review all reservations and assign rooms based on availability, special requests and hotel promotions, to ensure guest satisfaction and maximize room revenues.

Assist all guests in a sincere and courteous manner consistent with Regency Culture of Service Training.

Answer phones, at front desk, according to established procedures.

Coordinate and notify the housekeeping department of all checkouts, late checkouts, early check-ins, special requests, and part-day rooms.

Attend department meetings.

Coordinate guest room maintenance work with the maintenance department.

Maintain the cleanliness and neatness of the front desk area.

Other duties as assigned.

Qualification Standards:

The individual must possess the job knowledge, skills and abilities, as well as be able to explain and demonstrate that he or she can perform the essential functions of the job. This being with or without reasonable accommodation, using a combination of knowledge, skills and abilities.

Education: High School Diploma or GED.

Some college preferred.

Experience: One year past audit or front desk experience preferred

Licenses or Certificates: State requirements

Specific job knowledge, skills and abilities:
  • Project a neat, clean and professional appearance.
  • Be articulate and able to communicate effectively to staff and guests, verbally and in writing.
  • Be committed to the highest standards of hospitality and express a sincere interest in the needs and comfort of guests.
  • Must be extroverted, sales oriented, self-motivated and able to consistently project a positive attitude and pleasant personality.
  • Willing to assist others and work as a team member toward common goals of the hotel.
  • Be a bright, alert individual who is able to assume responsibility and exercise sound judgment.
  • Perform multiple activities with speed and accuracy and adapt easily to fast paced, changing conditions.
  • Be detail-oriented and follow through.
  • Be dependable, flexible and possess an even temperament.
  • Comprehend basic accounting principles and possess an aptitude with figures. Accurately type a minimum of 30 words per minute, operate computer and property management system software and be able to handle clerical duties such as filing and logging.
  • Must be honest and able to handle cash responsibilities.


Appearance Guidelines:

Uniform is required. See front desk dress and appearance guidelines. Also, one must maintain a neat, clean and well-groomed appearance.

About Us: At Regency Hotel Management, hospitality is who we are-and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About the Company

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IHG Hotels & Resorts

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