Job Title: Front Desk Agent Company:Hampton by Hilton Location: Phenix City, AL Job Type: Full-Time / Part-Time Shift: Evening, Weekend, and Holiday Availability Preferred
Job Summary
We are seeking a friendly, professional, and customer-focused Front Desk Agent to join our team at Hampton by Hilton. The Front Desk Agent is responsible for creating a welcoming guest experience by handling check-ins, check-outs, reservations, and guest inquiries efficiently and courteously.
Key Responsibilities
Greet guests and provide outstanding customer service
Process guest check-ins and check-outs accurately
Answer phone calls and manage reservations
Handle guest requests, concerns, and complaints professionally
Maintain knowledge of hotel services, local attractions, and policies
Coordinate with housekeeping and maintenance teams
Ensure lobby and front desk areas remain clean and organized
Qualifications
High school diploma or equivalent preferred
Previous hotel or customer service experience is a plus
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Basic computer skills and familiarity with hotel management systems
Flexible schedule, including weekends and holidays