Front Desk Agent

Guest Service Agent/Front Desk Agent

Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!

What We Offer:

• Career advancement opportunities
• Employee discounts
• Competitive pay
• Daily Pay
• Flexible work schedule
• Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
• Paid vacation

Accommodates guests of the hotel by performing the following duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Greets, registers, and assigns rooms to guests

Handles confidential information, including guest records, with a high degree of integrity

Promptly and effectively deals with guest requests and complaints

Answers and routes calls as appropriate; takes guest messages with accuracy

Responsible for cash drawer contents and transactions during shift

Maintains accurate records including cash flows, registration card, reservation cards, and property walks

Assists with sales and marketing efforts as directed by the General Manager

Offers and properly handles requests for wake-up calls

Records pertinent guest information in the pass-on log

Replenishes continental breakfast as needed and keeps area clean

Ensures common area/lobby is clean

Performs laundry functions as directed

All other duties as assigned

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving – Identifies and resolves problems in a timely manner

Customer Service – Responds promptly to customer need; Responds to requests for service and assistance

Team Work – Contributes to building a positive team spirit

Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environment

Organizational Support – Follows policies and procedures including but not limited to, dress code policies

Adaptability – Able to deal with frequent change, delays, or unexpected events

Attendance/Punctuality – Is consistently at work and on time

Dependability – Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with alternative plan

Initiative – Asks for and offers help when needed

Planning/Organizing – Prioritizes and plans work activities; uses time efficiently

Professionalism – Treats others with respect and consideration regardless of their status or position

Quality – Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality

Quantity – Meets productivity standards; Completes work in timely manner

Safety & Security – Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly

What we are looking for:

• 0 – 1+ year of customer service experience
• Passionate about hospitality and creating an exceptional guest experience.
• Ability to handle confidential information, including guest records, with a high degree of integrity.
• Ability to answer and route calls as appropriate; takes guest messages with accuracy.
• All other duties as assigned.

Education

Preferred

• High School degree or better