Job Summary
We are looking to add an upbeat Front Desk Agent to our team at The Francis Hotel to manage all aspects of hotel guest’s accommodation. You will welcome new guests, issue room keys, manage reservations and provide information about rooms, rates, amenities and all the things that bring people to Portland. This job will also include movement around the entire property to help assist in all areas of the operation.
Benefits
- Discounted hotel stays at Longfellow Hotel, The Francis, The Admirals Inn & Colonial Inn
- Discounted hotel stays at NEIRA propteries
- Discounts at Twinflower Cafe, Five of Clubs, and Astraea Spa
- Contribution towards healthcare
- Career Advancement
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Qualifications
Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
Experience with hotel reservations software
Customer service experience
Excellent communication and organizational skills
Company Blurb
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.