We're Sonesta International Hotels.
The 8th largest hotel company in the U.S.-and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be.
Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
At The Royal Sonesta Chase Park Plaza Hotel, our Front Desk Agents do more than check guests in. They create unforgettable first impressions and set the tone for exceptional stays.
This role is perfect for hospitality professionals who thrive in a fast-paced environment, love connecting with people, and take pride in delivering personalized service. You'll be at the center of the guest experience, ensuring every arrival, stay, and departure is seamless, welcoming, and memorable.
Job Description
What You'll Do
Create Exceptional Guest Experiences
Welcome guests warmly and professionally, creating a memorable first impression
Manage check-in and check-out efficiently and accurately
Anticipate guest needs and provide personalized recommendations
Handle guest inquiries, requests, and concerns with professionalism and care
Ensure every guest interaction reflects Sonesta's commitment to excellence
Operate the Front Desk with Excellence
Process payments, post charges, and manage guest accounts securely
Issue room keys and safe deposit boxes
Maintain confidentiality of guest information and financial transactions
Support reservation changes, cancellations, and new bookings
Promote room upgrades and hotel services to enhance guest experience and maximize revenue
Serve as a Hotel Ambassador
Provide information about hotel amenities, dining, and local attractions
Coordinate with housekeeping, concierge, and other departments to fulfill guest requests
Stay informed on hotel offerings, promotions, and local events
Support overall front office operations and team success
Additional Job Information/Anticipated Pay Range
What Makes You a Great Fit
You Bring:
A genuine passion for hospitality and guest service
Strong communication and interpersonal skills
The ability to stay calm, professional, and solution-focused under pressure
Attention to detail and strong organizational skills
A professional, polished presence
Preferred Experience:
Previous hotel or hospitality experience (preferred)
Experience with Opera or similar property management systems (preferred)
Microsoft Office proficiency
Required:
High School diploma or equivalent
Ability to stand for extended periods
Ability to lift up to 20 pounds occasionally
Schedule & Work Environment
Flexible schedule required, including weekends and holidays
Day, evening, and overnight shifts available
Fast-paced, guest-facing environment
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.