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Front Desk Agent

TPI Hospitality

San Luis Obispo, CA

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JOB DETAILS
SKILLS
Billing, Communication Skills, Customer Support/Service, Detail Oriented, Housekeeping/Cleaning, Office Management, Organizational Skills, Problem Solving Skills, Property Management, Service Delivery, Systems Administration/Management, Telephone Skills
LOCATION
San Luis Obispo, CA
POSTED
1 day ago
Join the Huntington Hospitality Team!

Your Career Starts Here - Let's Redefine Hospitality Together!

At Huntington, we're not just managing and developing world-class Marriott and Hilton branded hotels-we're shaping the future of hospitality. If you're passionate about guest experiences and eager to grow in a dynamic, fast-paced environment, your next adventure starts here.

Why Huntington?
  • Career Growth: Learn from industry leaders and gain hands-on experience.
  • Innovative Culture: Thrive in a team that values creativity, performance, and fresh ideas.
  • Vibrant Team: Work alongside passionate professionals committed to excellence.
Position:Guest Experience Specialist

Reports To:Front Office Manager

What You'll Do:
  • Be the friendly face of our hotel, greeting guests with warmth and professionalism.
  • Efficiently manage room assignments and key distribution.
  • Stay informed about hotel events, ensuring smooth guest experiences.
  • Handle check-ins and check-outs seamlessly, creating memorable first and last impressions.
  • Process payments and prepare accurate guest invoices.
  • Keep the front desk organized, clean, and safe.
  • Serve as the go-to expert for hotel amenities and local hotspots.
  • Recommend top dining, entertainment, and shopping options nearby.
  • Manage guest communications, including mail and messages, with discretion.
  • Coordinate transportation arrangements like a pro.
  • Respond calmly and effectively during emergencies.
  • Answer calls promptly with a friendly, professional demeanor.
  • Assist guests with in-room features for maximum comfort.
  • Log and follow up on guest feedback to ensure satisfaction.
  • Communicate guest needs to the right departments quickly and clearly.
  • Resolve billing issues with attention to detail and accuracy.
  • Handle transactions securely and with integrity.
  • Master property management systems and tech tools to streamline operations.
  • Promote current rates, offers, and hotel packages with enthusiasm.
  • Conduct engaging tours of guestrooms and meeting spaces for prospective guests.
  • Jump in wherever needed with a positive, can-do attitude.
What We're Looking For:
  • High School diploma or equivalent required.
  • Customer service experience with a talent for making people feel welcome.
  • Previous hotel front desk experience is a plus but not required.
Key Skills for Success:
  • Strong communication skills: read, write, and speak clearly and confidently.
  • Flexible schedule: available for varied shifts as business demands.
  • Hospitality mindset: anticipate guest needs and deliver personalized service.
  • Professionalism: maintain a polished appearance and demeanor.
  • Attention to detail: actively listen and focus on guest interactions.
  • Ready to launch your hospitality career? Apply now and become part of the Huntington story!

About the Company

T

TPI Hospitality

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