Front Desk Agent

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

The Sandman is an ideal launch pad for exploring Sonoma Wine Country. An affordable and inviting option among Santa Rosa, California hotels, Sandman is located just off US-101, mere minutes from the area's best wineries and breweries, dining, outdoor activities and downtown businesses. Channeling a tropical-meets-Californian-bohemian flare, the Pool House & Bar offers refreshing cocktails with an al fresco ambiance. Sandman's year-round heated pool and hot tub encourage lingering afternoons in the sunshine. Our spacious Backyard is complete with adirondack chairs, fire tables, a bocce court, and cornhole.

What you will have an opportunity to do:

The Front Desk Agent is responsible for providing exceptional guest service while managing the daily operations of the hotel front desk. This role serves as the first point of contact for guests and plays a key part in creating a positive and welcoming experience throughout the guest's stay. The Front Desk Agent ensures efficient check-in and check-out procedures, maintains accurate records, and communicates effectively with other hotel departments to support overall operations.

Key Responsibilities

• Greet guests in a friendly and professional manner upon arrival and throughout their stay.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Provide information regarding hotel services, amenities, policies, and local attractions.
• Respond to guest inquiries, requests, and concerns promptly and professionally, escalating issues to management when necessary.
• Process reservations, cancellations, and modifications in the hotel's property management system.
• Verify guest information, identification, and payment methods according to hotel procedures.
• Process payments and maintain accurate financial transactions, including balancing cash drawers when required.
• Coordinate with housekeeping to ensure guest rooms are ready and available for check-in.
• Communicate effectively with housekeeping, maintenance, and other departments regarding guest needs and service requests.
• Answer and direct incoming phone calls in a professional and courteous manner.
• Maintain accurate guest records and update reservation information as needed.
• Ensure the front desk area remains clean, organized, and professional at all times.
• Prepare and communicate shift reports and important information to the next shift.
• Follow all Sandman Hotel policies, procedures, and service standards.
• Perform additional duties as assigned to support hotel operations.

What are we looking for?

Qualifications

• Previous hospitality, customer service, or front desk experience preferred.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Basic computer skills and the ability to learn hotel property management systems.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Professional appearance and positive attitude.

Compensation:

$19.00

• $21.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.