Sereno Canyon is excited to announce the exceptional career opportunity of Front Desk Agent. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.
Key Responsibilities of the Front Desk Agent:
• Accurately posts all charges to guest's bills. • Checks all guests in and out of the resort based on established procedures. • Promotes activities and special events the facilities. • Provides accurate and complete information about the resort and the surrounding area. • Answers guest questions and provides directions. • Accountable for all cash, checks and credit card receipts. • Accountable for all printed folios and required supporting paperwork. • Activates the appropriate emergency procedures in the event of a fire, accident, weather or medical emergency. • Assists with faxing, copying and message taking duties. • Promptly answers the phone and direct calls to the appropriate location. • Performs other duties as required.
Minimum Qualifications for the Front Desk Agent:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Other Qualifications:
Knowledge of lodging system application.