Front Desk Agent – Spark by Hilton San Antonio Airport
Date Posted: July 5, 2026
Pay: $13.00–$14.00 per hour, based on experience
Location: In person
Spark by Hilton San Antonio Airport is looking for a friendly, dependable, and service-driven Front Desk Agent to join our team.
The Front Desk Agent plays an important role in creating a welcoming first impression, assisting guests throughout their stay, and helping ensure daily hotel operations run smoothly. This position is ideal for someone who enjoys working with people, communicates clearly, and takes pride in providing excellent guest service.
The right candidate should be reliable, professional, positive, and able to stay calm in a fast-paced environment while representing the Spark by Hilton brand with care.
Pay:
$13.00–$14.00 per hour, based on experience
Qualifications:
Previous hotel front desk or customer service experience preferred
Experience with Hilton PEP is a plus, but not required
Training with Hilton PEP is available for the right candidate
Must be dependable, punctual, and professional
Strong communication and guest service skills
Basic computer skills required
Ability to stay calm and positive in a fast-paced environment
Comfortable answering phones and speaking with guests
Must be able to follow hotel policies and Hilton brand standards
Must be available to work mornings, evenings, weekends, and holidays as needed
Ability to work well with housekeeping, maintenance, and management
Bilingual English/Spanish is a plus
Duties & Responsibilities:
Greet guests with a friendly and welcoming attitude
Check guests in and out using Hilton PEP
Verify guest information, reservations, identification, and payment
Answer phone calls and assist with reservations, questions, and guest requests
Recognize Hilton Honors members and follow Hilton brand standards
Respond to guest concerns professionally and communicate issues to management when needed
Communicate with housekeeping regarding room status, guest requests, early arrivals, and stayovers
Report maintenance issues and guest concerns through the proper channels
Process payments, room charges, and incidentals according to hotel policy
Maintain accurate shift notes, recaps, and communication for the next shift
Keep the front desk, lobby, and work area clean, organized, and guest-ready
Assist with service recovery when needed and help create a positive guest experience
Follow all hotel safety, cash handling, and guest privacy procedures
Support the team during downtime and help wherever needed to keep the hotel running smoothly
Benefits:
Competitive pay
Dental insurance
Health insurance
Vision insurance
Paid time off
Employee discount
Hilton travel discounts, based on eligibility
Paid training and hands-on support
Training and support with Hilton PEP
Flexible scheduling based on business needs
Opportunity for growth within the hotel and hospitality industry
Positive, team-focused work environment
Experience with Hilton systems, standards, and guest service operations
At Spark by Hilton San Antonio Airport, we are building a team that takes ownership, supports one another, and focuses on creating a clean, welcoming, and positive experience for every guest.