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Skills
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
High School Diplomaunmatched
Interpersonal Skillsunmatched
Lift/Move 50 Poundsunmatched
Mathematicsunmatched
Office Managementunmatched
Reconciliationunmatched
Staff Trainingunmatched
Description
Under the supervision of the Front Office Shift Manager, the incumbent greets and registers guests providing courteous front desk services.
Duties and Responsibilities
Registers arriving guests by completing appropriate paperwork and obtaining proper payment information.
Settles account balances of departing guests by accepting payment and handling cash drawer.
Investigates and resolves general billing discrepancies.
Responds to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel.
Prints and processes routine reports and may assist in the training of new departmental employees.
Education/Qualifications
High School diploma as well as prior high-volume customer service experience .
Must possess a high degree of interpersonal and customer relation skills necessary to ensure total guest satisfaction.
Must possess basic math skills necessary to accurately calculate and process guest payments.
Required to pass a basic math test.
Provides 5-Star service and adheres to department service guidelines for all guests.
Physical Demands
Position requires ability to stand and walk 100% of the time.
Extensive periods of data entry are required.
Must have the ability to lift up to 50lbs.
Work Environment
The environment is a fast paced atmosphere with a moderate amount of noise.
THE MASHANTUCKET PEQUOT TRIBE PRACTICES TRIBAL AND NATIVE AMERICAN PREFERENCE (33 M.P.T.L.) IN HIRING AND IS AN EQUAL OPPORTUNITY EMPLOYER