Front Desk Agent - Steady Extra (Harrah's LV)

As a Front Desk Person, you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, Front Desk Persons are resources for all guest questions with an upbeat and positive attitude and are the first line of defense when resolving guest complaints.

Check-in and check-out guests respond to inquiries and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Standard Operating Procedures and Standard of Service.

Register guests to room while receiving all pertinent information accurately.

Perform guest registration and room assignments, accommodating special requests whenever possible. Pre-register and block reservations. Take same day's reservations, and when necessary, future reservations following hotel rate structures and selling strategies. Handle guest check-in and check-out in accordance with hotel credit and cash handling policies in an efficient and friendly manner. Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc. Troubleshoot all in-room movies / phone / billing problems. Cancel room reservations according to procedures. Prepare key packets and ensure miscellaneous brochures are fully stocked. Perform other tasks as assigned by supervisor or assistant manager.