Front Desk Agent, The American Club

Location: Kohler, WI

Opportunity

Join our guest services team, the heartbeat of our business and the warmth our guests remember long after their stay.

SPECIFIC RESPONSIBILITIES

• Providing prompt, courteous and professional guest service in the functions of registration, guest departure, cashiering, reservations and information.

• Registering guests in and out of Fidelio property management system.

• Blocking guest rooms, preparing guest folios, guest cards, and programming room keys.

• Handling all money transactions at the front desk following standard operating procedures.

• Having knowledge of food and beverage facilities and hours of operation.

• Posting and recording hotel gift certificates.

• Being knowledgeable about property and surrounding area, local attractions and shopping services.

• Adhering to established safety procedures and guidelines.

• Handling guest complaints.

This is a full-time position at The American Club. Shifts will vary between 6:00am and 10:00pm. Weekends are required.