You will set the stage for our guests as the first impression, welcoming face, and primary point of contact for guests at Tropic Hideaway RV Resort. This role ensures an exceptional guest experience by managing arrivals, departures, site assignments, and guest inquiries. A successful agent blends hospitality with efficient administrative skills to maintain our resort's relaxing, tropical atmosphere.
DUTIES AND RESPONSIBILITIES:
Greet guests with a friendly, professional attitude
Complete guest check-in and check-out procedures accurately and efficiently
Manage reservations, payments, and daily reports using the property management system
Answer phone calls, emails, and guest inquiries in a timely manner
Provide information about resort amenities, local attractions, and activities
Address guest concerns and resolve issues promptly while maintaining excellent customer service
Maintain an organized, clean, and welcoming front desk area
Coordinate with housekeeping, maintenance, and management to ensure guest satisfaction
Follow company policies, cash-handling procedures, and safety standards
Assist with special events and other front office duties as assigned
QUALIFICATIONS:
High school diploma or GED
Minimum of 1 year of experience in customer service, front desk hospitality, retail or similar; previous experience in an RV resort, campground, or hotel setting is preferred
Excellent customer service and communication skills
Strong organizational and multitasking abilities
Basic computer skills and ability to learn reservation software
Cash handling and administrative experience preferred
Ability to work weekends, holidays, and flexible shifts
Hospitality, hotel, campground, or RV resort experience is preferred but not required
What We Offer:
Friendly team-oriented work environment
Opportunity for growth within Tropic Hideaway RV Resort
Employee discounts and resort perks
The opportunity to help create memorable vacation experiences for our guests
Interested applicants can apply directly to www.visitowa.com/employment. To maintain document integrity and ensure optimal system processing, please submit your resume and supporting files in PDF format.
Numbers & Facts
Location
Foley, Alabama
Website
https://visitowa.com
Skills
Administrative Skillsunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Support/Serviceunmatched
High School Diplomaunmatched
Housekeeping/Cleaningunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Property Managementunmatched
Retailunmatched
Safety Processunmatched
Safety Standardsunmatched
Team Playerunmatched
Telephone Skillsunmatched
Time Managementunmatched
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