Front Desk Agent

Marriott

Tulsa, OK

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JOB DETAILS

SALARY

$14–$16 Per Hour

SKILLS

Cash Management, Communication Skills, Conflict Resolution, Customer Relations, Customer Support/Service, Data Quality, Fast Food, High School Diploma, Housekeeping/Cleaning, Lift/Move 50 Pounds, Microsoft Windows Operating System, Organizational Skills, Problem Solving Skills, Safety Process, Safety/Work Safety, Team Player, Telephone Skills

LOCATION

Tulsa, OK

POSTED

3 days ago

Job Summary:
We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.

Compensation: $14- $16

Key Responsibilities:

Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
Handle guest requests and complaints promptly and professionally.
Manage cash drawer and process payments (room charges, cash, debit, or credit).
Keep the front desk area and lobby clean and organized.
Coordinate with housekeeping to ensure room readiness for guests.
Provide guests with directions and information about the property and local attractions.
Answer guest calls, messages, and process requests or concerns.
Run daily reports and ensure the accuracy of information.
Assist guests with special requests and ensure their satisfaction.
Follow all company policies, and safety procedures, and maintain confidentiality of guest information.

Requirements:

High school diploma or equivalent.
Strong communication and customer service skills.
Ability to work independently and handle stressful situations.
Proficiency in Windows operating systems and office software.
Ability to work well with others and develop positive working relationships.
Ability to lift to 50 pounds occasionally and 10 pounds frequently.

About the Company

Marriott

Marriott International is the largest global hospitality company with 30 hotel brands represented in over 6,000 properties in 122 countries and growing.

Whether you are a seasoned hospitality professional or just beginning your career, Marriott has endless opportunities for you to explore. To search all jobs or learn more about Marriott careers

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Hotels and Lodging

FOUNDED

1927

WEBSITE

https://www.marriott.com/

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