Front Desk Agent/Valet

Benefits:

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Holiday Inn Express Atlanta Downtown (the “Hotel”) is seeking a Front Desk Agent who will also assist with valet operations. This position plays a key role in delivering an exceptional guest experience by ensuring smooth arrivals, departures, and professional handling of guest vehicles.


The ideal candidate provides service with integrity, efficiency, and a welcoming smile — from check-in to check-out.


Responsibilities

• Welcome guests in a warm, friendly, and professional manner
  
  
• Perform accurate guest check-in and check-out procedures
  
  
• Respond to guest inquiries and resolve concerns promptly
  
  
• Safely park and retrieve guest vehicles in a timely manner
  
  
• Maintain awareness of lobby and front drive activity
  
  
• Balance cash drawer by counting cash at the beginning and end of each shift
  
  
• Assist and collaborate with housekeeping, maintenance, and other departments as needed
  
  
• Follow hotel policies, brand standards, and safety procedures
  
  
• Must be able to work AM, PM, overnight shifts, weekends, and holidays
  
  
• Continuous standing and walking for the duration of the shift
  
  

Qualifications & Requirements

• Valid U.S. driver’s license required (clean driving record preferred)
  
  
• Prior hotel front desk experience required
  
  
• Hotel Key PMS experience preferred
  
  
• Prior experience with IHG brand hotels is a plus
  
  
• Excellent oral and written communication skills
  
  
• Strong multitasking and organizational skills
  
  
• Ability to work in a fast-paced environment
  
  
• Team-oriented and collaborative mindset
  
  
• Self-motivated, dependable, and detail-oriented