Holiday Inn Express Atlanta Downtown (the “Hotel”) is seeking a Front Desk Agent who will also assist with valet operations. This position plays a key role in delivering an exceptional guest experience by ensuring smooth arrivals, departures, and professional handling of guest vehicles.
The ideal candidate provides service with integrity, efficiency, and a welcoming smile — from check-in to check-out.
Responsibilities
Welcome guests in a warm, friendly, and professional manner
Perform accurate guest check-in and check-out procedures
Respond to guest inquiries and resolve concerns promptly
Safely park and retrieve guest vehicles in a timely manner
Maintain awareness of lobby and front drive activity
Balance cash drawer by counting cash at the beginning and end of each shift
Assist and collaborate with housekeeping, maintenance, and other departments as needed
Follow hotel policies, brand standards, and safety procedures
Must be able to work AM, PM, overnight shifts, weekends, and holidays
Continuous standing and walking for the duration of the shift
Qualifications & Requirements
Valid U.S. driver’s license required (clean driving record preferred)
Prior hotel front desk experience required
Hotel Key PMS experience preferred
Prior experience with IHG brand hotels is a plus
Excellent oral and written communication skills
Strong multitasking and organizational skills
Ability to work in a fast-paced environment
Team-oriented and collaborative mindset
Self-motivated, dependable, and detail-oriented
Numbers & Facts
Location
Atlanta, GA
Skills
Communication Skillsunmatched
Detail Orientedunmatched
Driver's Licenseunmatched
Housekeeping/Cleaningunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Safety Processunmatched
Team Playerunmatched
Time Managementunmatched
Writing Skillsunmatched
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