Front Desk Agent

We are seeking a Full TimeFront Desk Agent to join our Front Office team and create exceptional first and lasting impressions rooted in thoughtful, heartfelt hospitality. This role is ideal for someone who is warm, personable, solution-oriented, and passionate about delivering memorable guest experiences.

At Lyle, we take the best of "home" and make it even better. It's a place where guests can make their own, feel cared for, and always feel welcome. Whether a proud Washingtonian or a visitor to our city, our goal is to create an experience that feels effortless, comfortable, and uniquely Lyle-beyond the expected, but never over the top.

The Front Desk Agent serves as one of the first points of contact for our guests, ensuring every interaction reflects Lyle's commitment to genuine hospitality. Working closely with the Front Office team and other hotel departments, this role plays a key part in creating seamless and personalized guest experiences from arrival through departure.

Who We Are

• We live and breathe heartfelt hospitality, offering polished yet unobtrusive service
• We prioritize making every guest feel content, comfortable, and genuinely cared for
• We believe in simplicity-calm, intentional, and never dull
• We live like locals and strive to be a brilliant neighbor
• We thoughtfully anticipate guest needs to create an authentic, warm Lyle experience
• We are empathetic, welcoming, and always open
• There is truly no place like Lyle

Front Desk Agent - Essential Functions

• Welcome every guest with a warm, genuine, and personalized arrival experience
• Provide seamless and efficient check-in and check-out services
• Anticipate guest needs and proactively create thoughtful, memorable solutions
• Answer guest inquiries and provide information about the hotel, local attractions, dining, and services
• Handle guest requests and concerns professionally, ensuring prompt resolution
• Accurately process reservations, payments, and daily transactions
• Maintain clear communication with Housekeeping, Engineering, and all hotel departments to ensure an exceptional guest experience
• Maintain accurate guest records and follow all cash-handling and Front Office procedures
• Uphold company policies, brand standards, and guest service expectations
• Perform additional duties as assigned to support Front Office operations

Knowledge, Skills & Experience

• Previous hospitality, hotel, customer service, or guest-facing experience preferred but not required
• Hotel experience is not required-a fun, welcoming personality is a must
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Ability to remain calm, professional, and solutions-focused in a fast-paced environment
• Positive attitude with exceptional interpersonal skills
• Strong attention to detail and commitment to delivering outstanding guest service
• Flexible schedule required, including mornings, evenings, weekends, and holidays

Compensation:

$26.00 - $27.00 Per Hour