Front Desk Agent

The Whitefish Riverfront Hotel, located near downtown Whitefish is seeking a Front Desk Agent to work with our Front Desk Team.

Brief General Job Description: 

Guest customer service agent, reservations and front office general worker. Deal closely with all aspects of the department to ensure guest satisfaction. Lodge tasks (as assigned by MOD and department management), including but not limited to guest services, reservations, shuttle scheduling, e-mail information requests, guest packages, lost and found and retail sundries. Work closely with housekeeping and maintenance. Work with resort software, office equipment and phone switchboards. Be flexible and available for shifts.

Essential Functions

• Ensure all guest concerns and requests are resolved promptly and properly.
• Ensure the accuracy and completion of all folios and room charges daily
• Introduce the hotel to the guest using professional language exhibiting a sincere desire and compliance toward all guests request.
• Work with other front desk staff to oversee the day to day tasks.
• Be knowledgeable about property and hotel amenities.
• Be knowledgeable about the Whitefish area.
• Wears required uniforms at all times. 

Requirements

• Excellent communication skills both in person as well as on the phone.
• Experience with resort computer systems and/or RDP a plus.
• Computer skills, excellent verbal and written skills.
• Computer literate.
• Ability to maintain strict confidentiality of guest and hotel information.
• Must possess excellent business sense and high professional ethics.
• Must possess a high regard for customer service and employee relations.

Competencies

• Attendance/punctuality
• Dependability
• Teamwork
• Quality standards
• Diversity
• Guest Service
• Ethics
• Organization Support
• Professionalism
• Safety and Security
• Profitability

Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts at our premier leisure and outdoor activity destinations

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training