Front Desk Ambassador - Per Diem
John Knox Village - Pompano Beach, FL
John Knox Village of Florida is seeking a warm, welcoming, and service‑oriented Front Desk Ambassador to be the face of our customer‑centric community. This role offers a unique opportunity to interact daily with residents, families, and guests-ensuring they feel valued, supported, and truly at home. You will embody our core values of empathy, integrity, and safety while contributing to a culture of excellence and engagement.
About John Knox Village
John Knox Village is a not‑for‑profit Life Plan Retirement Community offering independent living, assisted living, and skilled nursing care to more than 1,000 residents. Our scenic 70‑acre campus in Pompano Beach is conveniently located near major highways and transportation options.
About the Role
As a Front Desk Ambassador, you will create a positive first impression from the moment someone enters our community. You will answer phones promptly and professionally, sort mail with accuracy, manage deliveries, and assist residents and guests with a friendly, solutions‑focused approach. Your role is essential in fostering trust, building relationships, and enhancing the overall experience within our vibrant community.
This is more than a front desk position-it is an opportunity to make meaningful connections and contribute to a high‑performance environment where residents feel supported and cared for.
What We're Looking For
Excellent communication skills
Strong interpersonal abilities with a warm, welcoming demeanor
Ability to read, write, and speak in English
Strong multitasking skills to manage calls, mail, and deliveries efficiently
Attention to detail and accuracy in processing information
Friendly, positive attitude that fosters trust and engagement
Adaptability and problem‑solving skills in a dynamic environment
Job Responsibilities
Greet residents, families, and guests with warmth and professionalism
Answer phones promptly and courteously
Sort and distribute mail with accuracy
Manage deliveries and ensure smooth handling of incoming items
Provide exceptional customer service to all community members
Assist with inquiries and help resolve issues with empathy and efficiency
Support a welcoming, resident‑centered environment
Perform other duties as assigned
Benefits
If you are ready to be the change and contribute to a safe and supportive atmosphere, this role is the ideal next step for you. You can enjoy great benefits such as:
Medical, Dental, and Vision Insurance
403(b) Retirement Plan
Life Insurance
Flexible Spending Account
Competitive Salary
Paid Time Off
Paid Meals
Scholarship program up to $15,000 per qualified employee
Free like‑new appliances available to employees
Great work environment
Amazing sense of community
Take the leap into an exciting career where your contributions matter.
Additional Requirements
This position is subject to Level 2 background screening in accordance with Florida law. More information can be found on the AHCA Background Screening webpage: https://info.flclearinghouse.com/
John Knox Village is a Drug‑Free and Tobacco‑Free Workplace. We are an Equal Opportunity Employer (EOE).