Front Desk Assistant - CentralReach Experience

Hope Center for Behavior Change | ABA Therapy

Hope Center for Behavior Change is a compassionate, growth-oriented ABA therapy practice dedicated to improving the lives of children and families. We are seeking a detail-driven, tech-savvy, and people-friendly Front Desk Assistant to support daily operations and client experience. This part-time role is ideal for someone who enjoys a blend of administrative work, light compliance tasks, and customer service in a clinical environment.

Position Details

• Job Type: Part-time with Full-Time growth opportunity
• Location: West Palm Beach, FL 33415
• Schedule: Weekdays until 6:30pm
• Compensation: Up to $18.00 Depending on Experience
• Start Date: ASAP

Key Responsibilities

• Client and Visitor Experience

  • Greet customers and clients; provide a warm, professional front-office presence.
  • Manage phone, email, and general inquiries; route and follow up as needed.
  • Maintain organized, welcoming office spaces.

• Documentation, Records, and Compliance

  • Read and review clinical notes for completeness and clarity.
  • Audit session notes and the eHR system to support documentation integrity.
  • Audit payroll timesheets and employment record systems for accuracy.
  • Assist with creation and management of company SOPs, consent forms, initial paperwork, and onboarding documents.
  • Support in-service and continuing education tracking and organization.

• Scheduling and Coordination

  • Manage and maintain Google Calendar and CentralReach for staff and client scheduling.
  • Assist with onboarding tasks and coordination with clinical and administrative teams.

• Data, Files, and Systems

  • Perform data entry, scanning, and organization of interventions, books, and reference materials.
  • Maintain contact management systems and update client records.
  • Build and manage Excel spreadsheets for client information and executive task tracking.
  • Support creation of a Program Library, including management, reactive, and proactive strategy libraries.

• Communications and Marketing

  • Oversee email management, forwarding, and maintenance across shared inboxes.
  • Establish and maintain social media and basic internet marketing initiatives (posting, scheduling, engagement).

Qualifications

• Required:

  • High school diploma or equivalent.
  • 1+ year of administrative, front desk, or office coordination experience.
  • 2+ years experience with CentralReach Platform
  • Proficiency with Microsoft Office / Google Workspace (Gmail, Drive, Docs, Sheets, Calendar).
  • Strong Excel/Sheets skills (filters, lookups, basic formulas, data organization).
  • Excellent written and verbal communication; strong attention to detail.
  • Ability to handle sensitive information with discretion and maintain confidentiality (HIPAA awareness).

• Preferred:

  • Experience in a healthcare, behavioral health, or ABA therapy setting.
  • Familiarity with eHR systems and documentation workflows.
  • Experience with payroll timesheet review and employment records.
  • Social media management and basic marketing familiarity (content scheduling, engagement best practices).

Core Competencies

• Detail-oriented and organized; proactive problem-solver.
• Customer service mindset with professional, compassionate demeanor.
• Tech-savvy and quick to learn new software tools.
• Reliable, punctual, and able to manage multiple priorities.

Physical/Work Requirements

• Ability to sit/stand for extended periods.
• Ability to lift up to 20 lbs occasionally for office organization tasks.
• On-site presence required for front desk coverage.

Benefits

• Benefits commensurate with part-time role

Applications will be reviewed on a rolling basis.

Hope Center for Behavior Change is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and clients.