Front Desk Assistant - Intern

Heart City Health

Elkhart, IN

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JOB DETAILS

SKILLS

Administrative Skills, Clinical Support, Communication Skills, Community Health, Customer Experience, Customer Service Operations, Customer Support/Service, Data Entry, Detail Oriented, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Healthcare Administration, Healthcare Customer Service, High School Diploma, Interpersonal Skills, Leadership, Manual Dexterity, Medical Office Administration, Medical Record System, Medical Records, Medical Treatment, Mentoring, Nonprofit, Office Equipment, Operational Support, Organizational Skills, Patient Assessment, Patient Care, Patient Confidentiality, Regulatory Compliance, Secondary School, Team Player, Telephone Skills, Time Management, Training/Teaching, Typing

LOCATION

Elkhart, IN

POSTED

5 days ago

Position Summary:

The Front Desk Float Intern is an entry-level opportunity designed for individuals interested in gaining hands-on experience in healthcare administration, customer service, and office operations within a nonprofit community healthcare organization. This role provides practical training and work experience while supporting front desk operations across multiple clinic or office locations as needed.

The intern will work closely with front office staff and leadership to learn patient service procedures, administrative responsibilities, and professional workplace expectations in a healthcare setting. No prior healthcare or office experience is required; training will be provided.

Essential Functions:

Greet patients, visitors, and staff in a professional and welcoming manner
Assist with patient check-in and check-out procedures
Answer and direct incoming phone calls
Schedule, confirm, and update patient appointments
Assist with maintaining accurate patient and office records
Support scanning, filing, and document organization tasks
Help maintain clean, organized, and professional front desk areas
Provide administrative support to clinic and office staff as assigned
Float between departments or clinic locations based on operational needs
Respond professionally to patient questions and requests
Assist with data entry and general clerical duties
Maintain confidentiality of patient and organizational information in accordance with HIPAA guidelines
Participate in training sessions, team meetings, and professional development opportunities
Perform other administrative support duties as assigned

Learning Opportunities:

This internship is designed to provide practical exposure and professional development in the following areas:

Front office healthcare operations
Patient service and customer experience
Appointment scheduling and administrative workflows
Professional communication and workplace etiquette
Electronic health record (EHR) systems and office software
Time management, organization, and teamwork
Healthcare compliance and confidentiality standards

Qualifications

No prior healthcare or office experience is required. Training and mentorship will be provided throughout the internship.

High school diploma, GED, or currently enrolled in a high school, college, or vocational program
Interest in healthcare administration, nonprofit work, customer service, or office operations
Basic computer and keyboarding skills
Strong interpersonal and communication skills
Positive attitude and willingness to learn
Ability to maintain professionalism and confidentiality
Dependable attendance and flexibility to work at different office or clinic locations as needed
Strong organizational skills and attention to detail

Physical Demands:

May sit for long periods of time
Must be able to see and hear within normal range with or without correction device(s)
Dexterity and hand to eye coordination as normally associated with operating office equipment, computers and telephones

Front Desk Assistant - Intern

Heart City Health

Elkhart, IN

About the Company

Heart City Health

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