Front Desk Assistant

Front Desk Assistant

Salary

$18.25 Hourly

Location

City Hall -111 Maryland Ave, Rockville, MD 20850, MD

Job Type

Temporary

Job Number

202600105

Department

Department of Housing and Community Development

Division

Administration and Support

Opening Date

09/15/2026

Closing Date

11/15/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Job Summary

The Front Desk Assistant serves as the first point of contact for visitors to the Department of Housing and Community Development. This position provides courteous customer service; supports front desk operations; performs clerical and administrative support functions; maintains records; and assists staff with departmental programs, special projects, and events. The position helps ensure efficient daily operations while supporting the departments mission of serving the Rockville community. The ideal candidate will be fluent in Spanish and have some experience with Mandarin.

Salary

$18-25 hourly for up to 25 hours/week

Job Location and Hours

• In-person, City Hall (111 Maryland Ave, Rockville, MD 20850)

• Approx. 25 hours per week starting mid-October 2026 and continuing through the end of June 2027. Contingent on funding, an extension may be possible.

• Office hours are 8:30 a.m. to 5 p.m. Preferred work schedule is expected to be four (4) or five (5) days/week within the peak hours of 10 a.m. to 3:30 p.m.

Essential Job Functions

Customer Service & Front Desk Operations

• Maintain the reception area and assist with general office organization.

• Greet visitors and provide professional, friendly customer service in person, by phone, and by email.

• Screen client needs, answer questions about housing and community services programs, directing more complex issues to the appropriate department staff or outside agencies, and schedule appointments with the relevant staff as needed in person, by phone, and by email.

• Understand the department organization, roles and responsibilities of programs, and answer frequently asked questions to address resident needs.

• Demonstrate strong and effective customer service skills, project support, and coordination and communications skills (written and verbal) with staff, visitors, and outside agencies

• Able to work independently and in teams with minimal supervision.

• Perform other duties as required.

Administrative Support

• Perform data entry and maintain electronic and paper filing systems, databases, spreadsheets, and records.

• Organize and maintain confidential records in accordance with City policies.

• Assist with document preparation, scanning, copying, filing, and record retention.

• Monitor office supplies and assist with maintaining and organizing inventory.

• Sort and distribute incoming mail.

Program & Event Support

• Provide administrative support for departmental programs and events.

• Support meetings and events, including room setup and preparing materials.

• Assist with preparing electronic and print communications.

Technology & Office Support

• Utilize Microsoft Office applications and other City software to maintain records and prepare documents.

• Support staff service requests with other departments, such as Information Technology and Communications & Community Engagement.

Other Duties

• Assist with special projects and other duties as assigned.

• Collaborate with other departments to complete duties related to the needs of office.

Qualifications

• High school degree; or any equivalent combination of education and experience.

• Proficient in Microsoft Office Word and Excel.

• Extremely detail oriented.

• ·Strong oral and written communication skills.

• Ability to lift 50 pounds.

• Spanish language fluency required; Mandarin also preferred.

Knowledge, Skills, and Abilities

• Familiarity with local social services programs and nonprofits.

• Knowledge of or ability to rapidly acquire knowledge of, City government procedures and of the relationships between various City departments.

• Knowledge of secretarial/clerical skills and basic office procedures.

• Ability to deal with the public and other employees courteously and tactfully and to convey concise and accurate explanations of policies, procedures, and requirements.

No Benefits

01

Have you worked for the City of Rockville?

• Yes
• No

02

Which of the following best describes your level of education?

• High School or GED
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree or Higher

03

How would you rate your proficiency in Microsoft Office suite, including but not limited to Microsoft Excel and Word?

• None
• Basic
• Intermediate
• Expert

04

Rate your level of profiency in speaking, reading and writing in Spanish?

• No proficiency
• Elementary proficiency
• Limited working proficiency
• Professional working proficiency
• Full professional proficiency
• Native or bilingual proficiency

05

Rate your level of profiency in speaking, reading and writing in Mandarin?

• No proficiency
• Elementary proficiency
• Limited working proficiency
• Professional working proficiency
• Full professional proficiency
• Native or bilingual proficiency

06

On a scale of 1-5, how do you rate your ability to handle numerous tasks and responsibilities simultaneously?

• 1
• 2
• 3
• 4
• 5

07

Are you available to work at least four days per week, Monday through Friday, during core business hours, ideally between 10 AM and 3:30 PM?

• Yes
• No
• Unsure

Required Question

Employer City of Rockville

Address 111 Maryland Ave

Rockville, Maryland, 20850

Phone (240) 314-8470

Website http://agency.governmentjobs.com/rockville/default.cfm