Front Desk Assistant

Front Desk Assistant

Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security. Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce of 12,000+ employees, visitors, and partners.

Core Responsibilities

Front Desk / Lobby Operations

• Serve as the main point of contact for employees and visitors.
• Provide high-level, professional service with a strong hospitality mindset.
• Handle inquiries, requests, and issues promptly and professionally.

Security & Access Management

• Partner closely with Security to protect people, facilities, and assets.
• Manage visitor check-in, badge assignment, and host notifications.
• Ensure strict adherence to access protocols and confidentiality requirements.

Guest & Service Coordination

• Support vendor deliveries, including packages, catering, and personal items.
• Assist with special requests and VIP interactions.
• Provide call center support for phone inquiries.

Program & Operations Support

• Manage workplace programs including:

• Parking placards

• Clipper Cards / transportation support

• Lobby amenities

• Support multiple lobbies with flexible/rover coverage as needed.

Logistics & Additional Duties

• Support gnExpress delivery service, including document handling and distribution.
• Maintain lobby supplies and ensure operational readiness.
• Assist with special projects and process improvement initiatives.

Key Competencies

• Exceptional customer service and hospitality mindset.
• Strong communication and interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.
• Adaptability and ability to multitask in a fast-paced environment.
• Strong problem-solving and solution-oriented approach.
• Ability to collaborate with cross-functional teams including Security, Legal, Administration, and Events.
• Continuous improvement mindset.

Qualifications

• Bachelor's degree in any field.

• 3-4+ years of experience in:

• Corporate hospitality

• Luxury hotel, concierge, retail, or other high-end customer service environments

• Strong proficiency with:

• Microsoft Office Suite

• Google Suite

• Ability to quickly learn new systems, including visitor management and call center tools.

• Valid California driver's license.

Work Conditions

• Fully onsite, 5 days per week - South San Francisco.

• Shift options:

• 7:00 AM - 4:00 PM

• 8:00 AM - 5:00 PM

• Mandatory bi-weekly Thursday meetings until approximately 6:30 PM.

• Team meetings and safety certification required within 6 months.

• 12-month commitment required.

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