Front Desk Assistant

General Duties

• Greets, registers and check in patients
• Issues new patient paperwork
• Answers incoming telephone calls.
• Schedules, cancels and confirms appointments
• Transmits and/or receives messages.
• Collect copays/payments
• Processes payments on ECW and provide receipts
• Confers with staff members on chime when patients are ready
• Answers inquiries pertaining to patient appointments
• Handles patient concerns/complaints and route them to appropriate individual
• Collect all insurance and ID cards at the time of the visit
• Pertinent that all payments are collected prior to the patient going to the back
• Chime all patient issues to group or specific individual to follow-up on
• Complete IVF forms as needed
• Utilize Insurance Auth team as needed
• Prepare new patient packets as needed
• Notify manager of Office Depot order as needed
• Answer calls and route them appropriately
• Prepare procedure packets as needed for vein ablations
• Set-up rep lunches as needed on Monday and Tuesday’s
• Direct flow and check with back office staff if a patient has been waiting too long
• We accept checks, cash and credit cards for payment
• Complete report at the end of each day to cross check payments
• Scan in all patient documents into their profile
• Check verification for insurance that are added on same day
• *The company reserves the right to add or change duties at any time.