Communication Skills, Customer Experience, Customer Support/Service, Customer Training, Establish Priorities, Laundry, Lift/Move 25 Pounds, Microsoft Office, Multitasking, Online Chat, Presentation/Verbal Skills, Problem Solving Skills, Product Management, Remedy, Retail, Retail Sales, Sales, Sales Closing Skills, Schedule Development, Slack, Team Player, Telephone Skills, Time Management, Writing Skills
SPA FRONT DESK ASSOCIATE
Full-time & Part-time -Nights and Weekends
Responsibilities include all front desk and assisting in back of house operations. The successful Front Desk Associate will be a self-starter with exceptional multitasking skills, and be willing to work as part of a team in a fast-paced, goal-driven environment while maintaining a positive and professional attitude.
Essential Duties
- Provide superior customer service while encompassing The Remedy brand standards
- Greet guests warmly, anticipating needs, proactively create an excellent customer experience, and take personal ownership of a seamless experience in the spa
- Personally guide guests through the spa
- Answer phone and respond to guest communications promptly
- Correspond in a friendly, professional manner via email, over the telephone, and over live chat or text
- Exhibit time management skills and ability to self-start, possess the ability to prioritize tasks
- Possess an unflappable demeanor in times of high-stress and chaos
- Display a genuine team spirit and flexible attitude
- Be able to work scheduled shifts
- Be available to work nights, weekends, and some holidays
- Schedule guests following strict Remedy protocol, to maximize efficient use of time
- Elevate the guest experience by knowledgeably offering enhancements and additional services
- Have each new client fill out and sign an intake form
- Communicate with all co-workers and guests in a friendly, professional manner
- Educate clients and close out retail sales that will provide guests with the maximum benefits
- Help maintain retail area, communicate with management about product, feedback, stock levels, etc
- Facilitate an impeccable environment by ensuring that all back-of-house tasks are complete
- Wash and fold laundry
- Complete side work and closing duties directed by co-workers or managers
- Be positive, outgoing, and energetic
- Attend all meetings and training required of your department or company in general
- Check email and #slack regularly, participate in discussions, and help find solutions
- Adhere to all policies and procedures expected of the Remedy staff
- Adhere to any protocol changes issued by management
Qualifications and Experience
- Professional communication skills, both written and verbal
- Must have schedule availability to include evenings, weekends, and holidays
- Prior experience in retail, hospitality, or salon/spa industry strongly preferred
- Experience with salon/spa software and Microsoft office a plus, general computer knowledge is required
- Natural ability to sell and educate clients on products and treatments
- Ability to sustain reasonable physical activity for the duration of a scheduled shift
- Ability to lift up to 25lbs
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