Communication Skills, Customer Experience, Customer Support/Service, Customer Training, Establish Priorities, Laundry, Lift/Move 25 Pounds, Microsoft Office, Multitasking, Online Chat, Presentation/Verbal Skills, Problem Solving Skills, Product Management, Remedy, Retail, Retail Sales, Sales, Sales Closing Skills, Schedule Development, Slack, Team Player, Telephone Skills, Time Management, Writing Skills
SPA OPERATIONS & FRONT DESK ASSOCIATE
Full-time & Part-time -Nights and Weekends
Responsibilities include all front desk and assisting in back of house operations. The successful Front Desk Associate will be a self-starter with exceptional multitasking skills, and be willing to work as part of a team in a fast-paced, goal-driven environment while maintaining a positive and professional attitude.
Essential Duties
- Provide superior customer service while encompassing The Remedy brand standards
- Greet guests warmly, anticipating needs, proactively create an excellent customer experience, and take personal ownership of a seamless experience in the spa
- Personally guide guests through the spa
- Answer phone and respond to guest communications promptly
- Correspond in a friendly, professional manner via email, over the telephone, and over live chat or text
- Exhibit time management skills and ability to self-start, possess the ability to prioritize tasks
- Possess an unflappable demeanor in times of high-stress and chaos
- Display a genuine team spirit and flexible attitude
- Be able to work scheduled shifts
- Be available to work nights, weekends, and some holidays
- Schedule guests following strict Remedy protocol, to maximize efficient use of time
- Elevate the guest experience by knowledgeably offering enhancements and additional services
- Have each new client fill out and sign an intake form
- Communicate with all co-workers and guests in a friendly, professional manner
- Educate clients and close out retail sales that will provide guests with the maximum benefits
- Help maintain retail area, communicate with management about product, feedback, stock levels, etc
- Facilitate an impeccable environment by ensuring that all back-of-house tasks are complete
- Wash and fold laundry
- Complete side work and closing duties directed by co-workers or managers
- Be positive, outgoing, and energetic
- Attend all meetings and training required of your department or company in general
- Check email and #slack regularly, participate in discussions, and help find solutions
- Adhere to all policies and procedures expected of the Remedy staff
- Adhere to any protocol changes issued by management
Qualifications and Experience
- Professional communication skills, both written and verbal
- Must have schedule availability to include evenings, weekends, and holidays
- Prior experience in retail, hospitality, or salon/spa industry strongly preferred
- Experience with salon/spa software and Microsoft office a plus, general computer knowledge is required
- Natural ability to sell and educate clients on products and treatments
- Ability to sustain reasonable physical activity for the duration of a scheduled shift
- Ability to lift up to 25lbs
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