Front Desk Associate at The Marriott Cincinnati North

Job description:

Cincinnati Marriott North is actively seeking dynamic candidates to fill our full-time Front Desk Associate positions. Candidates MUST HAVE open availability (days, evenings, weekends and holidays).

Responsibilities and Duties

Responsibilities of the Front Desk Agent position include:

• providing exceptional service to guests at all times
• assisting guests efficiently, courteously, and professionally in all guest services related functions
• greets and registers guests, provides room assignments, and accommodate special requests
• answers all incoming internal/external calls using proper etiquette
• has thorough knowledge of reservation system and procedures
• resolves guest challenges and takes appropriate action to ensure guest satisfaction
• processes guest payments and follows proper cash handling procedures
• must be able to stand for 8 consecutive hours

Qualifications and Skills

Previous hotel experience preferred.

Previous customer service experience required.

Benefits

• 401 K
• Health, Dental, and Vision
• PTO after 6 months of service
• Crestview Management, LLC-Hotel Discounts
• Marriott travel discounts

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Front Desk: 1 year (Preferred but not required)
• Customer Service: 1 year (Preferred)

Work Location: In person