Front Desk Associate

Benefits:

• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development

Dogtopia of Berkeley Heights


Description: 
10-20 hours (MAX) per week
Not a seasonal job
Must be physically capable of safely running dogs


Specific shifts available are:

Monday-Friday
7am-11am
3pm-7pm

 Saturdays
 8am-5pm

Opportunities for more hours on a need be basic depending on volume.


About the Front Desk Role: 


· A positive, friendly and energetic personality who can multi task and loves a fast paced environment


· Enthusiastically greet all guests, staff, and every dog that uses or is interested in our services.


· Answer Pet Parent questions over the phone and in person, conduct tours and explain benefits of dog daycare,  and enthusiastically explain the benefits of using our services.


· Check pups in and out of daycare, boarding and spa, sell treats and special events at drop off, schedule next day of daycare or boarding reservations. 

- Ability to toggle across multiple platforms at once and attn to detail on pricing and billing.


- Must be physically able to stand while greeting the parents,  take their dogs at lobby or possibly curbside and escort them to and from their playrooms. Dogs range from 5 lbs to 150 lbs. We are not breed exclusive!


· Schedule and confirm meet and greets with pet parents. Follow up with pet parents and veterinarians for vaccination records prior to meet and greet appts.


- Check dogs in and out of daycare, boarding and spa and accurately charge the customer.


- Check voicemails, emails and texts incoming and outgoing. Communicate any concerns and notes with pet parent in real time.


- Following up with Leads to schedule the pups evaluation and convert them to a member!


- Communicate with canine coaches about schedules of in and out of playrooms and spa.


· Log all notes from canine coaches about pup’s behavior or activities as well as log in owners notes after every conversation.


- Ability to stay organized and calm in dynamic fast paced environment.


- Cleaning includes, mopping, sweeping, disinfecting front work area and counter tops clean and tidy.


About YOU:


· You are obsessed with dogs!


· You are 18+ with a strong work ethic who is reliable and punctual with reliable transportation.


· You’re fast-paced and love to stay busy. You are able to stand and physically interact with dogs of all sizes

- You're able to assist in running and transporting dogs during peak times.


· You thrive when you have multiple tasks at once.


· You enjoy meeting and interacting with new people and can make relationships quickly.


· You like to work with others and being a part of a team.


· You’re lively, enthusiastic, friendly and a very strong communicator.


· Ability to work flexible days and hours, including holidays and Saturdays.

Compensation:


$16/hr to start. Increase available after training and proven work ethic. Ample room to advance with the company.