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Front Desk Associate

Scenthound Southlake, TX

Colleyville, TX

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JOB DETAILS
SKILLS
Animal Breeding, Animal Care, Animal Training, Calendar Management, Cash Management, Communication Skills, Computer Skills, Customer Support/Service, Customer Training, Customer/Client Research, Detail Oriented, Health Plan, Lift/Move 70 Pounds, Organizational Skills, Performance Metrics, Problem Solving Skills, Restaurant, Retail, Retail Sales, Revenue Growth, Sales, Telephone Skills, Time Management, Training/Teaching, Up-Selling
LOCATION
Colleyville, TX
POSTED
30+ days ago
Benefits:
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Free food & snacks
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Wellness resources

Perks and Benefits:
  • Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
  • Competitive hourly base pay, plus tips; 
  • Medical benefits
  • Merit-based pay increases
  • Paid Vacation
  • Complimentary service membership
About the Position: 
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:
  • Sales experience and confidence (membership sales are highly valued!) 
  • Customer service experience (retail, restaurant)
  • Computer/ Technology proficiency
  • A passion for dogs and dog health & wellness!
  • Reliable transportation 
  • Willingness to work in a smoke-free environment 
Who We Are Looking For:
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:
  • Drive membership sales by educating customers on the benefits of routine wellness care 
  • Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
  • Develop membership leads; Follow up with potential members
  • Answer phone calls, schedule customer appointments, manage customer profiles and records
  • Manage cash drawer – responsible for daily cash handling
  • Build strong relationships with dog parents and provide outstanding customer service 
  • Promote and schedule first-time visits to introduce customers to our services 
  • Maintain a clean, organized, and professional front desk environment 
  • Ensure dog safety protocols are always followed to provide a stress-free experience for pets
  • Manage customer expectations; Resolve customer concerns; Retain memberships
  • Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
  • Perform other tasks and duties as assigned by the Scenter Manager 
Skills and Abilities:
  • Confidence in selling services and products
  • Ability to connect with customers (both canine and human!) and provide outstanding customer service
  • Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
  • Effective communication with team members and dog parents (in person and on the phone)
  • Independently solve problems using Scenthound values and culture as a guide
  • Ability to lift 70 lbs, stand for long periods of time, and handle all breeds of dogs
  • Attention to detail
  • Time-management; Scheduling appointments efficiently
  • Accountability; hold oneself and others to Scenthound standards

About the Company

S

Scenthound Southlake, TX

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