Greek Peak Mountain Resort Mission Statement
“To Create Unforgettable Memories” Be the Face of Hospitality – Join Us as a Front Desk Associate at Hope Lake Lodge & Indoor Waterpark! AM & PM Positions Available
Are you passionate about providing outstanding guest service in a fast-paced, dynamic environment? Greek Peak Mountain Resort - Hope Lake Lodge & Indoor Waterpark is looking for an enthusiastic Front Desk Associate to create unforgettable first impressions and ensure smooth check-in and check-out experiences for our guests. If you love meeting new people, problem-solving, and working in a beautiful resort setting, we want to hear from you!
What You’ll Do:
Guest Service & Hospitality
- Welcome guests warmly during check-in and check-out, providing a seamless experience.
- Handle guest inquiries, requests, and complaints with professionalism and efficiency.
- Coordinate guest services with other departments and outside vendors to meet special requests.
Reservations & Front Desk Operations - Process reservations and cancellations via phone, email, and in person.
- Maximize room revenue and occupancy levels through suggestive selling techniques.
- Manage guest accounts, process payments, and balance receipts at the end of shifts.
Administrative & Team Support - Maintain up-to-date room inventory, telephone directories, and hotel logbooks.
- Keep the front desk and back office clean, organized, and presentable.
- Assist with clerical duties such as mail handling, photocopying, and guest correspondence.
- Support housekeeping and other departments to ensure smooth guest transitions.
- Assist with ski check and concierge services as needed.
Who We’re Looking For - Experience & Education: High school diploma or GED; prior hospitality or customer service experience is required.
- Excellent Communication: Strong verbal and written communication skills to interact effectively with guests and staff.
- Problem-Solver: Ability to think quickly, handle multiple tasks, and adapt to changing situations.
- Detail-Oriented: Strong organizational skills and accuracy in processing reservations and payments.
- Tech-Savvy: Comfortable with Microsoft Windows and reservation software.
- Physically Capable: Able to stand for extended periods, lift up to 30 lbs, and move efficiently in a busy resort setting.
Why You’ll Love This Role: - Exciting & Engaging: Work in a social and interactive environment where you make a real impact on guest experiences.
- Opportunities for Growth: Build your career in hospitality with training and advancement potential.
- Be Part of a Fun Team: Join a welcoming and supportive team that values excellent service.
- Resort Lifestyle Perks: Enjoy employee discounts on skiing, waterpark access, and more!
Why Join Greek Peak? - Work in a Stunning Resort Setting: Greet guests in a breathtaking mountain resort atmosphere.
- Exciting & Fast-Paced Role: No two days are the same in this dynamic guest service position.
- Growth & Career Development: Gain valuable hospitality experience and opportunities for advancement.
- Exclusive Employee Perks: Enjoy discounts on lodging, dining, and resort activities.
If you’re ready to bring your passion for hospitality to a premier mountain resort, apply today to become a Front Desk Associate at Greek Peak Mountain Resort - Hope Lake Lodge & Indoor Waterpark!
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