Front Desk Associate
Location: Village Home Stores – Downtown Geneseo, ILAvailability: Part-time
Schedule: M, W & F 8:30 am–5:00 pm | Select Saturdays 8:30 am–12:00 pm | No Nights | No Sundays
About Us:
Village Home Stores is a destination for home inspiration - offering cabinetry, lighting, flooring, appliances, and full-home design and remodeling services. Our downtown Geneseo showroom welcomes homeowners, builders, and designers from across the region. We are proud to provide small-town service with award-winning expertise.
About the Role:
The Front Desk Associate is the first impression of Village Home Stores. This role is ideal for someone with outstanding people skills who enjoys creating a welcoming, organized, and professional environment. You will greet showroom visitors, manage incoming calls, and support our sales team with day-to-day showroom tasks.If you are detail-oriented, self-motivated, and energized by helping people, this position offers a rewarding opportunity in a creative and exciting industry.
Key Responsibilities
- Serve as the first point of contact for customers, industry professionals, and vendors, in person, by phone, and online.
- Provide exceptional customer service by answering questions and directing inquiries appropriately.
- Confirm and welcome customers to scheduled showroom appointments.
- Assist with tracking and receiving product for select departments.
- Pull bulb packages, under-cabinet lighting, switches, outlets, and stock inventory.
- Assist with labeling and organizing incoming window treatment jobs.
- Update light fixture and window treatment tags in the showroom and create tags for new products.
- Support showroom organization and merchandising efforts.
- Perform additional administrative and cross-trained duties as needed to support the team.
What We’re Looking For:
- Strong written and verbal communication skills
- Excellent telephone etiquette and customer service skills
- Highly detail-oriented with accurate data entry abilities
- Positive attitude and professional appearance
- Team player who can also work independently
- Ability to effectively manage multiple tasks throughout the day
Why Join Village Home Stores:
- Competitive pay with annual performance-based incentives
- No evenings and never work Sundays
- Paid holidays, vacation, and birthdays
- Company matching retirement program + AFLAC insurance
- Supportive, team-oriented work environment
- Family-owned business culture
- Opportunities to grow and cross-train across departments
- Employee discounts on home products
- Be a part of a community-loved brand that values integrity, craftsmanship, and service
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