Home2 Suites by Hilton Kittery, a Colwen Hotels property, is seeking a friendly, customer service focused Front Desk Associate to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.
General Responsibilities:
Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
Provide exceptional guest service.
Efficiently manage the operations of the front desk, ensure check in and check out is timely.
Warmly and professionally welcome all guests.
Process guest check-in: confirm reservations, assign guest rooms.
Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.
Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
Maintain knowledge of hotel policies including rates, discounts, special offers and community events.
Maintain knowledge of upcoming events, local area and hotel offerings.
Ensure prompt delivery of billing to guests.
Process all payments types e.g. charges, cash, checks, debit or credit cards.
Discreetly handle confidential guest information.
Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns.
Ensure lobby and shared areas are neat and orderly.
Adhere to all Colwen and brand standards.
Maintain STRICT key controls.
Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift.
Requirements:
One year of related experience, hotel preferred
Prior Brand experience preferred
Bilingual - English/Spanish
Excellent verbal and written communications skills
Strong organizational skills and attention to detail
Superior interpersonal and customer service sills, ability to deal with difficult guests
Familiarity with local area, ability to provide directions and maps to local attractions and destinations
Proficient with Microsoft Office Suite and common computer software programs
Ability to learn computer software programs and operate property management system
Willingness to work 7-day rotational work schedule including nights, weekends, and holidays
We’ve got you covered: Benefits & Perks
Medical Insurance with Company-Funded HRA
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee Assistance Program
401K Plan – Traditional & Roth Options with Employer Match
Hotel Discount Travel Program for Associates & Family