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Front Desk Associate - Hotel

Massena Hospitality LLC

Massena, NY

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JOB DETAILS
SKILLS
Communication Skills, Cross-Functional, Customer Support/Service, Detail Oriented, Hospitality and Tourism, Housekeeping/Cleaning, Interpersonal Skills, Multitasking, Operations, Property Maintenance, Public/Media/Press/Analyst Relations, Record Keeping, Team Player, Telephone Skills, Training/Teaching
LOCATION
Massena, NY
POSTED
30+ days ago
Benefits:
  • Paid time off
  • Bonus based on performance
  • Flexible schedule
  • Free uniforms
  • Opportunity for advancement

Front Desk / Guest Services Associate
We are seeking a reliable, motivated, and guest-focused individual to join our team as a Front Desk / Guest Services Associate at our hotel. This position plays a vital role in creating a positive first impression and ensuring an excellent overall guest experience.


As a member of our team, you will wear many hats and be expected to adapt to a variety of responsibilities in a fast-paced hospitality environment.


Key Responsibilities:


  • Provide exceptional customer service by greeting guests, handling check-ins and check-outs, and responding to inquiries professionally
  • Manage reservations, phone calls, and guest requests efficiently
  • Maintain accurate records and process payments
  • Assist with general property upkeep, including light cleaning duties as required to maintain cleanliness and presentation standards
  • Communicate effectively with team members to ensure smooth daily operations
Qualifications & Skills:


  • Strong multitasking abilities and the capacity to work well under pressure
  • Excellent communication and interpersonal skills
  • Reliable, punctual, and detail-oriented
  • Ability to work independently and as part of a team
  • Open availability strongly preferred, including evenings, weekends, and holidays
  • Must have reliable transportation
  • Experience in customer service or public relations preferred; however, we are willing to train the right candidate
What We’re Looking For:
We are looking for someone dependable and adaptable who understands the importance of flexibility in a hospitality setting. The ideal candidate thrives in a dynamic environment and is willing to step in wherever needed to support the team and enhance the guest experience.


Opportunities for Growth:
This position offers the potential for advancement for the right applicant who demonstrates strong performance, leadership, and commitment.


 

About the Company

M

Massena Hospitality LLC

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