Front Desk Associate

We are seeking a dynamic and personable Front Desk Associate to be the welcoming face of our organization. In this vital role, you will serve as the first point of contact for visitors, clients, and team members, ensuring a smooth and professional experience from the moment they arrive. Your energetic attitude and organizational skills will help foster a positive environment, while your administrative expertise will keep our front office running efficiently. This paid position offers an exciting opportunity to develop your office management and customer service skills in a fast-paced hospitality setting.

This position is for the evening shift from 3:00 PM – 11:00 PM and requires flexibility, professionalism, and the ability to work independently while maintaining exceptional guest service standards.

Responsibilities

• Greet guests warmly, verify reservations or appointments, and assist with check-ins/check-outs to create a welcoming first impression
• Interact with guests professionally while handling concerns, complaints, and problem-resolution situations with confidence and professionalism
• Manage multi-line phone systems with professionalism, answering inquiries promptly and routing calls accurately
• Handle incoming and outgoing correspondence, including emails, mail, and packages with precision and confidentiality
• Maintain organized filing systems, data entry records, and document proofreading to support office operations
• Schedule appointments, manage calendars, and coordinate meetings using Microsoft Office and Google Workspace tools
• Support office management tasks such as inventory tracking, supply ordering, and basic bookkeeping using QuickBooks or similar software
• Complete daily property walks to ensure cleanliness, organization, safety, and guest satisfaction throughout the hotel
• Restock the pantry, market area, guest amenities, and beverage stations throughout the shift
• Maintain organized storage areas and ensure supplies are properly stocked and rotated
• Assist with evening operational duties that may not be part of daytime management responsibilities, including preparing shift reports, balancing cash transactions, monitoring common areas, and assisting overnight preparation tasks
• Follow opening, mid-shift, and closing checklists thoroughly to ensure all evening shift responsibilities are completed
• Participate in training programs focused on customer service, hotel operations, safety procedures, and brand standards
• Work closely with management and other departments to ensure smooth hotel operations during evening hours
• Maintain a professional appearance and positive attitude in a fast-paced environment
• Be comfortable standing and moving throughout the property for extended periods, up to 8 hours per shift

Qualifications

• Proven office, hospitality, or clerical experience with strong organizational skills and attention to detail
• Excellent customer service and communication skills with the ability to remain calm under pressure
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications
• Experience with multi-line phone systems and professional phone etiquette
• Strong problem-solving skills and the ability to handle guest concerns effectively and professionally
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Bilingual abilities are highly desirable to serve diverse guest needs effectively
• Strong typing skills with high accuracy for data entry and proofreading tasks
• Knowledge of office management practices such as filing, calendar management, and time management techniques
• Prior experience in hospitality, hotel front desk operations, customer service, or administrative support is a plus but not required
• Ability to work evenings, weekends, and holidays as needed

Join us in creating a welcoming environment where professionalism meets energetic service! This role is perfect for someone eager to grow their administrative and hospitality expertise while making a meaningful impact on daily operations. We’re committed to supporting your development with ongoing training opportunities in customer service, office technology, hospitality operations, and organizational best practices.