Front Desk Associate Overnight The Code Austin
Job type: Full Time Department: Field Operations - Market Ops Work type: On-Site
Austin, Texas, United States
Job details
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Who we are...
AvantStay delivers exceptional one-of-a-kind stays for group travelers. Were building a tech-enabled hospitality brand redefining the standard for modern lodging experiences. Backed by leading venture capital firms, AvantStay is rapidly growing in the $100 billion short-term rental and hospitality industry, offering elevated service, curated design, and seamless technology to travelers worldwide.
What we are looking for…
A Hotel Overnight Front Desk Associate who is dependable, attentive, and passionate about providing a warm and memorable experience for every guest-even in the quiet overnight hours. Youll be the welcoming face of AvantStay during evening and early-morning shifts, managing check-ins, assisting guests with inquiries, and ensuring a smooth start or end to their travels. This role is ideal for someone who values service excellence, thrives in a calm, steady environment, and is eager to deliver AvantStays signature guest experience around the clock.
What youll do…
Serve as the main point of contact for all guests during overnight hours, delivering exceptional service with a friendly, professional approach.
Manage guest arrivals, check-ins, and check-outs, ensuring a seamless and welcoming process.
Handle guest inquiries, requests, and issues via phone, email, or in person, providing timely and accurate assistance.
Assist with reservations, room assignments, and last-minute bookings to maximize guest satisfaction.
Complete overnight reporting and administrative tasks to prepare for the day shift.
Maintain a clean, organized, and welcoming front desk and lobby environment.
Provide knowledgeable information about AvantStay properties, amenities, and policies.
Communicate guest feedback, requests, and opportunities for service improvements to the team.
Support housekeeping and maintenance coordination to ensure guest rooms and property spaces meet brand standards.
Represent AvantStays brand values in every interaction, ensuring guests feel cared for and valued.
What youll bring…
• 1 year of hospitality front desk or customer service experience preferred. • Excellent communication skills and a natural ability to create positive guest interactions. • Strong attention to detail and the ability to multitask in a calm, organized way. • A guest-first attitude with a genuine passion for hospitality and service excellence. • Comfortable using reservation systems and eager to learn new software tools. • Reliability, professionalism, and flexibility to work overnight shifts, weekends, and holidays. • Must reside in the United States.
Benefits
The role has an hourly rate starting at $20/hour, dependent on your skills and experience, and overnight shift differentials.
Paid Time Off
Company-sponsored insurance, medical, dental, vision, life, etc.
Complimentary and discount stays at AvantStay properties.
Quarterly Mental Health Days.
Fitness Reimbursement.
Mileage Reimbursement.
When you join AvantStay
Youll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged and rewarded for your efforts. Of course, we will offer you pay and benefits, but were about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code words, pictures, or numbers, find your future at AvantStay.
Equal Employment Opportunity
Were proud to be an equal opportunity employer, and we celebrate our employees differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
No soliciting from staffing agencies.
Thank you
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Questions
Do you currently reside in the Austin metropolitan area?
Yes No
Do you currently reside in the Austin metropolitan area?
Yes No
Do you have the ability and availability to work weekends and holidays with overall flexible availability to fit current business needs?
Yes No
Do you have the ability and availability to work weekends and holidays with overall flexible availability to fit current business needs?
Yes No
Are you able to work 3 evening shifts and 2 overnight shifts?
Yes No
Are you able to work 3 evening shifts and 2 overnight shifts?
Yes No
Do you have a reliable car, a valid drivers license, and insurance?
Yes No
Do you have a reliable car, a valid drivers license, and insurance?
Yes No
Are you legally authorized to work in the United States?
Yes No
Are you legally authorized to work in the United States?
Yes No
What are your compensation expectations for this position?
(Open-ended question)
Where do you reside? If you could please provide your zip code that would be very helpful. If you do not reside within a short drive of our vacation rental properties in the area, please explain in detail any plans for relocation.
(Open-ended question)
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