Front Desk Associate

Front Desk Associates are ambassadors for the hotel. They greet and register guests, provide outstanding service, and settle the guest’s account upon completion of their stay. 
 
Responsibilities
·         Maintain accurate front desk cash drawers, room sales, and accurate folio transactions
·         Greet, register, and assign rooms to guests
·         Issue room key and escort instructions
·         Transmit telephone messages
·         Answer inquiries pertaining to hotel services, local shopping, dining, and entertainment
·         Keep records of room availability and guests' accounts
·         Compute bills, collect payments, and make change for guests
·         Make and confirm reservations
·         Post charges such as room, sundry items, fax, copy or telephone
·         Make restaurant, transportation, or entertainment reservations, and arrange for tours
·         Deposit guests' valuables in safe deposit box
·         Answer telephone calls promptly and politely in accordance with hotel policies
·         Restock coffee station as needed
·         Restock work area - maintain neat and organized work area
·         Deliver supplies to guests as needed