Front desk associates are considered to be the face the hotel. The position is expected to provide a welcoming, friendly and efficient check-in and check-out process for our hotel guests. Relaying important information about the hotel and surrounding area to hotel guests will be an essential function of the role.
Front desk associates are required to learn the property operating system and be able to utilize various functions of the system as it pertains to the role of the front desk. Other general administrative duties of the front desk associate include creating reservations, organizing/filing, faxing, cleaning, assisting with breakfast when needed.
What you'll do
Greet and welcome visitors in a professional manner
Answer and route incoming phone calls promptly
Maintain a clean and organized reception area
Create and manager reservations
Provide essential information about services, location, or hours
Support administrative tasks such as filing, data entry, and scanning documents
Ensure security procedures are followed
Learn about hotel operations in a fun, fast-paced setting
Assist with general hotel functions as needed
Qualifications
At least 1-2 years customer service. College degree or equivalent experience preferred.
Numbers & Facts
Location
Jackson, Mississippi
Skills
Administrative Skillsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Fax Machinesunmatched
Operating Systemsunmatched
Organizational Skillsunmatched
Procedure Implementationunmatched
Telephone Skillsunmatched
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