About the Role: Courtyard by Marriott in Shelton, CT is looking for a friendly and motivated Front Desk Associate to join our team on the PM shift! This is a fantastic opportunity to be the face of a globally recognized hospitality brand while delivering exceptional guest experiences every evening. If you thrive in a fast-paced environment and love making people feel welcome, we want to hear from you!
Responsibilities:
Greet and check in/check out hotel guests with a warm, professional demeanor during PM shift hours
Handle guest inquiries, requests, and complaints promptly and courteously
Process reservations, cancellations, and modifications using the hotel property management system (PMS)
Manage cash handling, credit card transactions, and end-of-shift reconciliation
Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
Provide local area recommendations and assist with concierge-style requests
Ensure front desk area is organized, secure, and compliant with Marriott brand standards
Requirements:
Prior hotel front desk, hospitality, or customer service experience preferred
Availability to work PM shift hours, including weekends and holidays
Strong communication and interpersonal skills
Proficiency with hotel property management systems (Opera, Fosse, or similar) a plus
Ability to multitask and remain calm under pressure in a busy front desk environment
High school diploma or equivalent required
Positive, guest-first attitude with a team-oriented mindset
About Us: Courtyard by Marriott – Shelton, CT is proud to be part of the world-renowned Marriott International family, delivering comfortable, modern accommodations to business and leisure travelers alike. Our guests return time and again for our consistent quality, convenient location, and friendly service. We foster a supportive team culture where associates are valued, developed, and empowered to grow within the Marriott brand.
Numbers & Facts
Location
Shelton, CT
Job Type
Full-time
Skills
Card Processingunmatched
Cash Managementunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Global Brandingunmatched
Health Insuranceunmatched
High School Diplomaunmatched
Hotel Managementunmatched
Housekeeping/Cleaningunmatched
Interpersonal Skillsunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Property Managementunmatched
Reconciliationunmatched
Team Playerunmatched
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